W2 Role : Salesforce Architect

Summary: The role of Salesforce Architect requires extensive experience in Salesforce platforms, particularly Marketing Cloud and Service Cloud. The candidate will lead implementations, migrations, and integrations while designing scalable architectures and ensuring compliance with security regulations. Strong problem-solving, communication, and leadership skills are essential for mentoring junior staff and managing cross-functional teams.

Key Responsibilities:

• 7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud.
• Proven track record of leading Salesforce implementations, migrations, and integrations.
• Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio).
• Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel).
• Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud.
• Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder).
• Configure and customize Salesforce Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio).
• Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations.
• Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect.
• Lead the architecture, design, and implementation of Salesforce Marketing Cloud and Service Cloud solutions.
• Create scalable, flexible, and high-performing architectures that meet business and technical requirements.
• Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations.
• Conduct audits of existing Salesforce orgs and recommend optimizations.
• Research and propose new Salesforce features, AppExchange apps, or emerging technologies to enhance marketing and service operations.
• Design scalable customer engagement strategies including personalization, segmentation, and automation journeys.
• Ensure Salesforce solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to lead cross-functional teams and mentor junior staff.
• Current knowledge of scripting and programming languages, various business applications, state of the art technology and current trends in the computer industry.
• Certifications (preferred but not mandatory):
  • Salesforce Certified Marketing Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Application Architect or System Architect
  • Salesforce Certified Marketing Cloud Developer (bonus)

Key Skills:

• 7+ years of Salesforce platform experience.
• 4+ years in Marketing Cloud and Service Cloud.
• Proven track record of leading Salesforce implementations.
• Deep knowledge of Salesforce Marketing Cloud modules.
• Strong expertise in Service Cloud setup.
• Hands-on experience with Salesforce APIs.
• Strong grasp of Salesforce development and declarative tools.
• Experience in configuring and customizing Salesforce Marketing Cloud.
• Experience in configuring Service Cloud features.
• Ability to develop and oversee integrations with external platforms.
• Strong architecture, design, and implementation skills.
• Ability to create scalable architectures.
• Experience in designing data models and integration patterns.
• Ability to conduct audits and recommend optimizations.
• Research skills for new Salesforce features and technologies.
• Ability to design customer engagement strategies.
• Knowledge of security and privacy regulations.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Leadership and mentoring skills.
• Current knowledge of scripting and programming languages.
• Certifications in Salesforce (preferred but not mandatory).

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT