Job Description
We are looking for a Business Systems Analyst with strong banking domain experience, particularly in customer service/servicing operations, and hands-on experience supporting web-based applications. The BSA will work closely with business and technology teams to gather requirements, analyze business processes, support application enhancements, and coordinate testing and production support.
Required Skills
- 5+ years of Business Systems Analysis experience.
- Strong Banking / Financial Services domain experience.
- Strong experience in Banking Service / Operations; Sales-only background is not suitable.
- Experience with web applications / customer-facing applications.
- Requirements gathering, analysis and documentation.
- Functional specifications, BRD/FRD/User Stories.
- UAT, functional testing and defect management.
- Process mapping and workflow analysis.
- Experience working with Agile/Scrum teams.
- Strong communication and stakeholder-management skills.
- Basic SQL/data analysis is preferred.
- JIRA/Confluence and Visio experience is a plus.
Roles & Responsibilities
- Gather and analyze business requirements from Banking Service/Operations teams.
- Translate business requirements into functional specifications and user stories.
- Analyze and document existing and future-state web application workflows.
- Work with developers, QA and business stakeholders to deliver application enhancements.
- Create and execute UAT scenarios/test cases and coordinate defect resolution.
- Support application releases, implementation, go-live and production issues.
- Identify process gaps and recommend system/process improvements.
- Create process flows, documentation and supporting business artifacts.
- Coordinate with cross-functional teams including Product, Technology, Operations and QA.
- Ensure solutions meet business, operational and regulatory requirements.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Data & Analytics
Seniority Level:
Mid-Level