W2 Only -- Contact Center Engineers with AWS -- Remote
Posted 3 days ago by 1761297050
Negotiable
Outside
Remote
USA
Summary: The role is for Contact Center Engineers with extensive experience in legacy contact center technologies and AWS services. Candidates should have a strong background in developing and managing AWS Connect environments, along with relevant certifications. The position is remote and requires a deep understanding of contact center ecosystems and integrations.
Key Responsibilities:
- Develop, implement, and manage AWS Connect environments.
- Integrate telephony solutions with CRMs like Salesforce and Zendesk.
- Utilize scripting languages such as Python and JavaScript for custom solutions.
- Understand and work with network engineering, voice systems design, and unified communications.
- Develop APIs and manage CTI integrations.
Key Skills:
- 7-8 years of experience in contact center engineering.
- Proficiency with legacy contact center vendors (Genesys, Avaya, Cisco, NICE).
- Experience with AWS services (Lambda, S3, CloudWatch).
- AWS Solution Architect certification.
- Strong understanding of contact center technologies and integrations.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Required Skills:
Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions.
Individuals should have at least 5 years experience developing, implementing, and managing AWS Connect environments and hold an AWS Solution Architect certification. Must understand the entire ecosystem around contact center technologies, including things like Network Engineering, Voice systems design, Unified Communications, PSTN and Carrier technologies, CRM integrations and CTI, API development etc.