W2 - IT Project Analyst (Infrastructure, ServiceNow, Azure Devops, Working within Hospital) - Remote
Posted 7 days ago by 1753800124
Negotiable
Outside
Remote
USA
Summary: This role involves assisting in the management of an IT infrastructure work intake process, utilizing Service Now and Azure DevOps. The position requires effective communication with internal IT divisions and stakeholders, as well as the management of multiple IT projects. The candidate will also be responsible for assessing and improving existing processes. Experience in a hospital setting and familiarity with IT infrastructure projects are essential.
Key Responsibilities:
- Assist with the management of the work intake process for IT infrastructure requests.
- Intake, triage, and management of work requests.
- Communicate with assignment teams and customers.
- Assess processes for improvements.
- Manage multiple small to medium-scale IT internal business projects.
- Ensure communication between business proponents, stakeholders, and IT management.
- Contribute to and lead improvement efforts of established guidelines and methodologies.
- Track and communicate work unit activities.
- Participate in or lead process or quality improvement efforts.
Key Skills:
- Bachelor's degree in Information Technology or Business Management, or Associates degree with 2 years of technical experience.
- Strong communication, organization, problem-solving, and facilitation skills.
- Knowledge of IT domain and technical process flows.
- Strong interpersonal skills including meeting management.
- Familiarity with Service Now and Azure DevOps capabilities.
- Experience with IT infrastructure projects such as Server, Telecom, Network, and Data center migration.
- Experience working within a hospital setting with 24x7 patient care.
Salary (Rate): £22.50 hourly
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Duties: The scope of work is to assist with the management of an existing work intake process for IT infrastructure requests. This process is built using Service Now and Azure Dev Ops capabilities and the work effort would include
(1) the intake, triage and management of work requests
(2) communication to assignment teams and customers
(3) assessment of process for improvements.
Experience Required:
-IT Infrastructure projects such as Server, Telecom, Network, Data center migration, refreshes
-Working within a hospital setting that has 24x7 patient care
-Communicating status updates with customer stakeholders and project teams
-Demonstrated strong organization, communication and interpersonal skills
-Process Execution: Management/support of intake process, including triage of requests and communication.
-Process Improvement: Ability conduct process assessment and redesign (looking at current state and recommending future state).
-Tooling Skills: *Familiarity of Service Now and Azure DevOps capabilities will be key as the process leverages them both.
-Service Now (doesn't have to be in depth on everything, but experience with things such as request forms, assignment groups and general navigation/use
-Azure DevOps Kanban boards and general navigation/use
-Bachelor's degree and training/experience in Information Technology or Business Management, OR -Associates degree with 2 years of technical experience.
Job Summary:
-This position serves as a liaison primarily to internal IT Divisions.
-Routinely interacts with IT vendors and provides technical interpretation for required services.
-Independently manages multiple small to single medium-scale IT internal business projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control.
-Ensures communication between and among business proponents, stakeholders and IT management regarding assignments.
-Contributes and leads improvement efforts of established guidelines, tools, templates and methodologies.
-Continuously demonstrates effective use of group facilitation, team building and conflict resolution skills.
-Tracks and communicates work unit activities and has broad general knowledge of information technology and institution activities.
-Participates in or leads process or quality improvement efforts.
Skills: Required Skills & Experience:
-Bachelor's degree and training/experience in Information Technology or Business Management, OR
-Associates degree with 2 years of technical experience.
-Evidence of strong communication, organization, problem solving and facilitation skills.
-Knowledge of business systems and interfaces including IT domain and technical process flows.
-Evidence of strong interpersonal skills including meeting management and organizational skills.
-Demonstrated history of continuing education in personnel and administrative processes.
Preferred Skills & Experience: -One to two years of related clinical experience
Education: Required Education: -Bachelor's degree and training/experience in Information Technology or Business Management, OR -Associates degree with 2 years of technical experience. Preferred Education: -A Bachelor's degree in information technology or business management Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A
Schedule Notes: The scope of work is to assist with the management of an existing work intake process for IT infrastructure requests. This process is built using Service Now and Azure Dev Ops capabilities and the work effort would include (1) the intake, triage and management of work requests (2) communication to assignment teams and customers (3) assessment of process for improvements. Experience Required: -IT Infrastructure projects such as Server, Telecom, Network, Data center migration, refreshes -Working within a hospital setting that has 24x7 patient care -Communicating status updates with customer stakeholders and project teams -Demonstrated strong organization, communication and interpersonal skills -Process Execution: Management/support of intake process, including triage of requests and communication. -Process Improvement: Ability conduct process assessment and redesign (looking at current state and recommending future state). -Tooling Skills: *Familiarity of Service Now and Azure DevOps capabilities will be key as the process leverages them both. -Service Now (doesn't have to be in depth on everything, but experience with things such as request forms, assignment groups and general navigation/use -Azure DevOps Kanban boards and general navigation/use -Bachelor's degree and training/experience in Information Technology or Business Management, OR -Associates degree with 2 years of technical experience.
Hours Per Day: 8.00
Hours Per Week 40.00
Pay rate: $30/hr on W2.