VR Chatbot Developer (Genesys Focus)

Summary: This role is for a VR Chatbot Developer with a focus on Genesys Cloud CX, requiring extensive experience in multichannel self-service and IVR solutions. The position is fully remote and emphasizes the development of voice and non-voice applications. Candidates should possess a strong understanding of system integrations and deployment best practices within the Genesys framework.

Key Responsibilities:

• 3-5 years of hands-on development experience with Genesys Cloud CX, focusing on multichannel self-service, IVR, and omnichannel orchestration.
• Strong experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot) applications using Genesys Architect.
• Deep understanding of Genesys Framework, system integrations (internal/external), and deployment best practices.
• Proven delivery of speech-based self-service solutions with dynamic menus based on customer treatment strategies.
• Genesys Cloud CX certification in one or more areas: Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, or Reporting.

Key Skills:

• Hands-on development experience with Genesys Cloud CX.
• Experience with multichannel self-service and IVR solutions.
• Development of Voice and Non-Voice applications using Genesys Architect.
• Understanding of Genesys Framework and system integrations.
• Genesys Cloud CX certification in relevant areas.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT