Voice Product Owner/Twilio Product Owner

Summary: The Voice Product Owner/Twilio Product Owner role involves leading the development and management of voice-related products, particularly within contact center functionalities. The position requires strong communication skills to engage with stakeholders and translate business needs into actionable user stories. The role is fully remote, allowing for flexibility while maintaining accountability for product deliverables. The ideal candidate should thrive in a fast-paced environment and possess a good understanding of Twilio technologies.

Key Responsibilities:

• Understanding of end-to-end contact center functionalities
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria's
• Task ownership and Accountability of product processes and deliverables
• Empathetic and high-performing product person who thrives in high-speed environment

Key Skills:

• Experience with contact center functionalities
• Familiarity with Twilio IVR and Insights reporting
• Strong communication and leadership skills
• Ability to document business needs and create user stories
• Accountability for product processes and deliverables
• Ability to work in a fast-paced environment

Salary (Rate): undetermined

City: New York

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT