Voice Product Owner Twilio IVR-Remote

Summary: The Voice Product Owner for Twilio IVR is responsible for leading the development and implementation of contact center functionalities, particularly focusing on Twilio IVR. This role requires strong communication skills to engage with stakeholders and translate business needs into actionable user stories. The ideal candidate will thrive in a fast-paced environment and take ownership of product processes and deliverables. Exposure to Twilio Insights reporting is considered a bonus.

Key Responsibilities:

• Understanding of end-to-end contact center functionalities
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria
• Task ownership and Accountability of product processes and deliverables
• Empathetic and high-performing product person who thrives in high-speed environment

Key Skills:

• Understanding of end-to-end contact center functionalities
• Exposure to Twilio IVR and Insights reporting
• Strong communication skills
• Ability to lead large scale discovery sessions
• Experience in documenting business needs and creating user stories
• Accountability for product processes and deliverables
• Ability to thrive in a fast-paced environment

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other