Voice Product Owner

Summary: The Voice Product Owner role involves leading the development and management of voice-related products, particularly in contact center functionalities. The position requires strong communication skills to engage with stakeholders and translate business needs into actionable user stories. Experience with Twilio IVR is advantageous, and the candidate should thrive in a fast-paced environment while taking ownership of product processes.

Key Responsibilities:

• Understanding of end-to-end contact center functionalities
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria
• Task ownership and Accountability of product processes and deliverables
• Empathetic and high-performing product person who thrives in high-speed environment

Key Skills:

• Understanding of contact center functionalities
• Experience with Twilio IVR and Insights reporting
• Strong communication skills
• Ability to lead discovery sessions
• Experience in documenting business needs and creating user stories
• Accountability in product processes
• Ability to thrive in a fast-paced environment

Salary (Rate): undetermined

City: New York

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other