Verint BA / Configuration Analyst
Posted Today by Virtuous Tech Inc
Negotiable
Undetermined
Remote
Remote
Summary: We are seeking a skilled Verint Business Analyst / Configuration Analyst with strong experience in Verint platforms and business analysis. The ideal candidate will work closely with stakeholders to gather requirements, configure solutions, and support implementation within customer engagement and workforce optimization systems.
Key Responsibilities:
- Gather, analyze, and document business and functional requirements from stakeholders
- Translate business needs into system configurations within the Verint platform
- Perform configuration, customization, and implementation of Verint solutions
- Collaborate with cross-functional teams including developers, QA, and business users
- Support system integration, testing (UAT), and deployment activities
- Troubleshoot issues and provide production support
- Create detailed documentation including BRDs, FRDs, and user guides
- Ensure solutions align with business goals and compliance standards
Key Skills:
- Strong experience with Verint systems (WFO, Call Recording, Workforce Management, etc.)
- Proven experience as a Business Analyst and/or Configuration Analyst
- Strong understanding of contact center operations and workflows
- Experience in requirement gathering, gap analysis, and solution design
- Hands-on experience in system configuration and implementation
- Excellent communication and stakeholder management skills
- Experience with Agile/Scrum methodologies
Salary (Rate): £45 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Summary
We are seeking a skilled Verint Business Analyst / Configuration Analyst with strong experience in Verint platforms and business analysis. The ideal candidate will work closely with stakeholders to gather requirements, configure solutions, and support implementation within customer engagement and workforce optimization systems.
Key Responsibilities
Gather, analyze, and document business and functional requirements from stakeholders
Translate business needs into system configurations within the Verint platform
Perform configuration, customization, and implementation of Verint solutions
Collaborate with cross-functional teams including developers, QA, and business users
Support system integration, testing (UAT), and deployment activities
Troubleshoot issues and provide production support
Create detailed documentation including BRDs, FRDs, and user guides
Ensure solutions align with business goals and compliance standards
Required Skills & Qualifications
Strong experience with Verint systems (WFO, Call Recording, Workforce Management, etc.)
Proven experience as a Business Analyst and/or Configuration Analyst
Strong understanding of contact center operations and workflows
Experience in requirement gathering, gap analysis, and solution design
Hands-on experience in system configuration and implementation
Excellent communication and stakeholder management skills
Experience with Agile/Scrum methodologies
Preferred Qualifications
Prior experience in customer engagement or contact center technologies
Knowledge of integration with CRM or telephony systems
Experience with reporting and analytics within Verint
Certifications related to Verint or Business Analysis (nice to have)
Key Competencies
Analytical thinking and problem-solving
Strong documentation skills
Attention to detail
Ability to work independently in a remote setup