Job Summary
We are seeking an experienced Veeva CRM Techno-Functional Consultant with strong expertise in Veeva CRM, Salesforce, and pharmaceutical commercial operations. The ideal candidate should have hands-on experience in Veeva CRM configuration, customization, integrations, business requirements gathering, and end-to-end implementation and support.
Key Responsibilities
- Work closely with business stakeholders to gather, analyze, and translate business requirements into technical and functional solutions.
- Configure, customize, implement, and support Veeva CRM applications.
- Support Veeva CRM modules, including Call Reporting, Account Management, Territory Management, CLM, Approved Email, and Events Management.
- Design and develop solutions using Salesforce configuration, Apex, Visualforce, SOQL, and APIs, where applicable.
- Manage Veeva CRM integrations with Salesforce, Veeva Network, Veeva Vault, and other enterprise applications.
- Support data migration, data mapping, validation, and integration processes.
- Troubleshoot application issues, perform root cause analysis, and provide production support.
- Collaborate with cross-functional teams on system enhancements, testing, deployment, and release management.
- Prepare functional specifications, technical design documents, and test scenarios.
- Ensure solutions align with pharmaceutical industry compliance and regulatory requirements.
Required Skills
- 6+ years of CRM implementation and support experience, including strong hands-on expertise in Veeva CRM.
- Strong understanding of Veeva CRM architecture, configuration, and business processes.
- Experience with Salesforce Sales Cloud, Apex, Visualforce, SOQL, and Lightning.
- Hands-on knowledge of Veeva CRM modules such as CLM, Approved Email, Call Reporting, and Territory Management.
- Experience with REST/SOAP APIs, integrations, and data migration.
- Strong understanding of pharmaceutical sales operations, field force automation, and HCP/HCO engagement.
- Experience with requirements gathering, solution design, UAT, and production support.
- Excellent communication, stakeholder management, and problem-solving skills.
Preferred Qualifications
- Experience with Veeva Vault CRM and CRM migration projects.
- Knowledge of Veeva Network, Veeva Align, and Veeva OpenData.
- Experience with Salesforce-to-Veeva Vault CRM migration.
- Veeva CRM or Salesforce certifications.
- Experience working in Agile/Scrum environments.
- Understanding of life sciences compliance, including GxP and 21 CFR Part 11 where applicable.
Key Technical Skills
Veeva CRM | Veeva Vault CRM | Salesforce | Apex | Visualforce | SOQL | CLM | Approved Email | Call Reporting | Territory Management | Veeva Network | REST/SOAP APIs | Data Migration | Life Sciences
Important hiring consideration
Veeva CRM on Salesforce and Veeva Vault CRM are distinct platforms. For an existing Salesforce-based Veeva CRM implementation, prioritize candidates with legacy Veeva CRM and Salesforce expertise. For new implementations or migration projects, prioritize Veeva Vault CRM experience.