UX/UI Designer - Remote

About the role

Prominent is hiring a contract UX/UI designer for a short audit of a healthcare provider web portal, starting October 27, 2026.

You will evaluate the current portal, identify where users struggle, and help shape a prioritized roadmap of improvements. You'll work alongside a Prominent solutions architect and engagement manager, and you'll present findings to the client at the end.

There is a high probability of follow-on implementation work immediately following this UX/UI audit.

What you'll do

• Perform a heuristic evaluation of the portal, covering navigation, clarity, error handling, consistency, and user control.
• Walk through the highest-volume user tasks end to end to identify friction points, dead ends, and unnecessary steps.
• Review the information architecture, including menu structure, labeling, and content organization.
• Assess visual design and component consistency and identify where a design system or pattern library would help.
• Evaluate forms, field validation, and error messaging.
• Review how the portal performs across common browsers and screen sizes.
• Review existing artifacts, such as the public website and end-user training material.
• Turn findings into a prioritized backlog of enhancements, working with the solutions architect on feasibility.
• Contribute to a final report and roadmap and help present findings to client stakeholders.

Required qualifications

• 3+ years of UX/UI design experience, including at least one formal UX audit or heuristic evaluation of an existing product.
• A portfolio that shows audit or redesign work on complex web applications, not just marketing sites.
• Strong skills in task flow analysis and information architecture.
• Ability to write clear, actionable findings and prioritize recommendations by impact and effort.
• Comfort presenting to client stakeholders, including non-technical leaders.
• Proficiency in Figma or a comparable design tool.
• Availability for the full October 27 to December 8 window at 25–40 hours per week.

Nice to have

• Experience with healthcare, insurance, Medicare, or other regulated-industry portals.
• Experience designing for government or government-contractor systems.
• Familiarity with Section 508 and WCAG 2.1 accessibility guidelines.
• Experience with enterprise portal platforms or with document management integrations.
• Background in design systems or component libraries.