UX Content Writer

Job description

The content writer is responsible for writing UX content for website and app, including e-commerce, account management, and chat flows for consumer audiences. This person may also create support content, including customer-facing articles and troubleshooting tools. The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines.

Primary responsibilities

• Take content from concept to publication, implementing digital experience standards and business objectives.
• Review and collaborate on design wireframes and comps to deliver the best customer experiences.
• Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as brand voice and tone.
• Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.
• Leverage generative AI and other emerging technologies to improve content workflows, reduce manual effort, and enhance the customer experience.

Core competencies & requirements

• Bachelor's degree in English, communications, journalism, or equivalent experience.
• Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions.
• Three to five years’ mid-level experience in UX writing or content design for a consumer audience, with some experience managing content projects independently.
• Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
• Three to five years’ experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows).
• Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
• Experience writing or editing microcopy, including error messages, button labels, or status messages.
• Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
• Agile or development cycle experience (one+ year preferred).
• Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
• Experience with conversation design a plus.