User Researcher
Posted Today by Talent
£550 Per day
Inside
Remote
United Kingdom
Summary: The Senior User Researcher role focuses on enhancing digital public services through innovative user research and the integration of AI and interactive tools. The position involves translating user insights into actionable strategies, creating journey maps, and leading design discussions with stakeholders. The role requires a strong understanding of user needs and business goals, particularly in the context of public sector service design. This position is remote and classified as inside IR35, with an initial contract duration of four months.
Key Responsibilities:
- Translate user research into actionable insights, creating detailed "As-Is" and "To-Be" journey maps specifically for the Teaching Vacancies service.
- Identify strategic opportunities for innovation, specifically looking for ways to integrate AI and interactive tools into the user journey to enhance the experience.
- Define and document business requirements, balancing project objectives with the need to increase first-party data collection for marketing optimization.
- Lead design walkthroughs with stakeholders, using compelling storytelling, evidence-based research, and design artefacts to justify decisions and drive the design direction.
Key Skills:
- Demonstrated success in using user research to build "As-Is" and "To-Be" maps that solved tangible user problems and informed service design decisions.
- Experience in modernizing user experiences by successfully incorporating AI agents or interactive tooling into established workflows.
- A strong understanding of how to align user needs with business goals, specifically showing past success in optimizing data collection strategies for marketing purposes.
- Expert-level communication skills, with the ability to use narrative techniques and robust evidence to guide stakeholders through complex design decisions and justify strategic direction.
- Experience working within Government Digital Service (GDS) standards or on complex public sector service design projects.
Salary (Rate): £550 daily
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Senior
Industry: Other
Senior User Researcher - Public Sector
Remote Working
£500-£550 - Per a day
Inside IR35
4 Months Initially
Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of our digital platform. In this role, you will move beyond the basics to explore how interactive tools and AI can revolutionize the way we meet user needs. You won’t just be validating current performance; you will be building the data infrastructure and strategic roadmap required to support future service expansion.
As a User Researcher you will be responsible for:
- Translate user research into actionable insights, creating detailed "As-Is" and "To-Be" journey maps specifically for the Teaching Vacancies service.
- Identify strategic opportunities for innovation, specifically looking for ways to integrate AI and interactive tools into the user journey to enhance the experience.
- Define and document business requirements, balancing project objectives with the need to increase first-party data collection for marketing optimization.
- Lead design walkthroughs with stakeholders, using compelling storytelling, evidence-based research, and design artefacts to justify decisions and drive the design direction.
As Senior User Researcher you will have the following experience:
- Demonstrated success in using user research to build "As-Is" and "To-Be" maps that solved tangible user problems and informed service design decisions.
- Experience in modernizing user experiences by successfully incorporating AI agents or interactive tooling into established workflows.
- A strong understanding of how to align user needs with business goals, specifically showing past success in optimizing data collection strategies for marketing purposes.
- Expert-level communication skills, with the ability to use narrative techniques and robust evidence to guide stakeholders through complex design decisions and justify strategic direction.
- Experience working within Government Digital Service (GDS) standards or on complex public sector service design projects is required for this role.