User Researcher
Posted Today by eTeam Workforce Limited
£760 Per day
Inside
Remote
London, UK
Summary: The User Researcher role involves conducting user research primarily within the UK public sector or defence environments, requiring a strong understanding of client culture and military operations. The position is remote with occasional in-person engagements in London and the South of England, and it is set to last until July 2026. Candidates must possess strong qualitative research skills and the ability to engage with senior stakeholders effectively.
Key Responsibilities:
- Conduct user research in UK public sector or defence environments.
- Utilize strong qualitative research skills including interviews, contextual enquiry, and workshops.
- Adapt research methods to restricted access environments.
- Translate research findings into business change and service design outputs.
- Engage confidently with senior stakeholders (SCS, OF-5 and above).
- Document findings clearly for governance and assurance audiences.
- Collaborate within Agile delivery teams alongside BAs, architects, and security professionals.
Key Skills:
- Demonstrable experience in user research within UK public sector or defence.
- Strong qualitative research skills.
- Ability to work with small user populations.
- Experience in translating research findings into actionable outputs.
- Comfortable engaging with senior stakeholders.
- Clear documentation skills for governance audiences.
- Experience in Agile delivery teams.
- Familiarity with GDS Service Standard and Government Design Principles (desirable).
- Working knowledge of JIRA and Confluence (desirable).
Salary (Rate): £760 per day
City: London
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Job Description:
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role: User Researcher
Location: London and South of England
Working Mode: Remote (London and South of England, estimated 4 to 5 times per month)
Duration: Till 17/07/2026
Clearance required: DV - Sole UK
Pay Rate: £760 per day (PAYE through Umbrella)
Essential skills and experience:
Demonstrable experience conducting user research in UK public sector or defence environments - understanding of Client culture, rank structures and how military and civilian users operate is highly desirable
Strong qualitative research skills - interviews, contextual enquiry, workshops, stakeholder engagement - with the ability to adapt methods to restricted access environments
Ability to work with a small, constrained user population rather than broad consumer research panels
Experience translating research findings into clear business change and service design outputs
Comfortable engaging with senior stakeholders (SCS, OF-5 and above) with confidence and credibility
Ability to document findings clearly and concisely for governance and assurance audiences, not just product teams
Experience working within Agile delivery teams alongside BAs, architects and security professionals
Desirable:
Prior experience on classified or Above Secret programmes
Familiarity with GDS Service Standard and Government Design Principles
Experience producing business change assessments, user impact assessments or service readiness documentation
Working knowledge of JIRA and Confluence"
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.