User Researcher

Key Responsibilities

• Independently plan and deliver research throughout the service lifecycle, defining objectives, questions, recruitment requirements and methods.
• Conduct qualitative and quantitative research, including interviews, usability testing and contextual research.
• Analyse and synthesise findings into actionable insights and clear recommendations for product, design and delivery teams.
• Collaborate with Service Designers, Interaction Designers, Content Designers and Product Managers to test assumptions and support evidence-led decisions.
• Champion inclusive, user-centred practice, addressing accessibility needs and maintaining research documentation, consent and ethical standards.

Essential Experience

• Strong hands-on user research experience in digital services, with the ability to plan and deliver research independently.
• Strong qualitative skills, particularly interviews and usability testing, and experience turning research findings into practical recommendations.
• Experience working in agile multidisciplinary teams, with strong stakeholder communication and facilitation skills.
• Understanding of accessibility, inclusive research and ethical research practices.

Desirable

• Previous UK central government experience and familiarity with the GDS Service Standard and government UCD practices.
• Experience researching complex transactional or client facing services, including with users who have accessibility or assisted-digital needs.