User Researcher

Why Apply?

An opportunity for an experienced User Researcher to work on a large-scale digital transformation programme focused on improving how people access digital services.

You'll help shape a more joined-up digital experience, bringing multiple services into one accessible platform and making it easier for users to find the right support when they need it.

This is a chance to make a tangible difference through user-centred research and evidence-led design.

User Researcher Responsibilities

• Plan and conduct user research to understand user needs, behaviours and pain points.
• Use qualitative and quantitative research methods, including user interviews, usability testing and surveys.
• Translate research findings into actionable insights to inform service design and product development.
• Collaborate with UX designers, product managers, developers and stakeholders to influence decisions.
• Map user journeys and identify opportunities to improve accessibility, usability and the overall digital experience.
• Present research findings and recommendations to support evidence-based decision-making.

User Researcher Requirements

• Proven experience in a User Researcher role within digital environments.
• Must have proven experience within the NHS
• Strong knowledge of user-centred design, research methodologies and usability testing.
• Experience conducting user interviews, analysing qualitative data and communicating insights.
• Ability to work collaboratively with multidisciplinary teams and engage stakeholders effectively.
• Understanding of accessibility, inclusive design and digital service standards.
• Experience supporting complex digital services or transformation programmes is desirable.