Skills and Experience Required

• Proven experience as a User Researcher in the public sector.
• Strong knowledge of GDS principles, service assessments, and agile methodologies.
• Expertise in a range of user research methods, including usability testing, surveys, interviews, and contextual inquiries.
• Familiarity with accessibility and inclusivity standards in digital services.
• Ability to synthesize complex data into clear insights and communicate findings effectively.
• Experience working within multidisciplinary teams in agile environments.
• Excellent stakeholder engagement and management skills.