User Experience Researcher

About the Role

WRK digital are proud to partner with a leading consultancy working in the tech for good space, supporting the development of crucial applications within the public sector.

We are seeking a experienced Lead User Researcher's to join the team on a 3-month inside IR35 contract.

This role will focus on delivering user-centred research to inform the design and development of digital services that make a real impact in healthcare.

It will suit someone who can really stand out and lead in their own right on the early stages of a project.

Key Responsibilities

• Plan, design, and conduct user research activities to understand user needs, behaviours, and pain points.
• Develop research strategies and methodologies aligned with project goals and NHS standards.
• Conduct qualitative and quantitative research, including interviews, surveys, usability testing, and contextual inquiries.
• Analyse and synthesise research findings into actionable insights and recommendations.
• Collaborate with designers, developers, and product teams to ensure user needs are embedded in design decisions.
• Create and maintain research documentation, personas, and journey maps.
• Present findings to stakeholders and influence decision-making with evidence-based insights.
• Ensure compliance with accessibility, data protection, and ethical research standards.

Required Skills & Experience

• Proven experience as a User Researcher in agile, user-centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate research findings clearly and persuasively to technical and non-technical audiences.
• Familiarity with GDS (Government Digital Service) standards and NHS digital guidelines.
• Excellent stakeholder management and collaboration skills.

Desirable

• Experience with remote research tools and techniques.
• Understanding of service design principles.
• Background in accessibility and inclusive design.

Interested?

Contact James @ WRK digital today to learn more and apply for this exciting opportunity to make a real difference in the NHS through user-centred design.