User Experience Designer

Key Responsibilities

• Understand the current state of the user experience by auditing existing designs, identifying user pain points, and aligning with product goals and technical constraints.
• Advocate for the user throughout the design process, ensuring solutions address real user needs and contribute to seamless, intuitive experiences.
• Collaborate with cross-functional teams including product managers, developers, compliance, and accessibility experts to align designs with business and regulatory requirements.
• Create and refine wireframes, prototypes, and visual assets to explore and communicate design ideas clearly to stakeholders.
• Support and apply user research to inform design decisions, validate concepts, and iterate based on feedback.
• Ensure consistency and usability by leveraging existing design systems, researching design patterns, and considering accessibility implications.
• Share and iterate on designs by gathering feedback from stakeholders, peer groups, and users to improve design quality and usability.
• Prepare designs for development handoff, including documentation, annotations, and accessibility considerations.
• Support the development process by answering questions, updating designs as needed, and participating in design reviews and walk-throughs.
• Track and evaluate design performance post-launch using data and feedback to inform future improvements and enhancements.
• Independently lead design efforts on moderately complex projects, balancing user needs with business and technical constraints with minimal supervision.
• Contribute to UX Department efforts and improvements to help UX refine and improve practices/offerings.
• Drive cross-functional collaboration and influence product/portfolio direction, guiding team/peers toward user-centered solutions while balancing business impact.
• Elevate design quality and serve as a leading contributor to UX Department efforts and improvements to help UX refine and improve practices/offerings.
• Adoption of AI-assisted design tools to enhance design efficiency and innovation.
• Lead cross-platform design efforts, including mobile, web, and voice interfaces, ensuring consistency and usability across channels.
• Influence product strategy by aligning design decisions with measurable business outcomes.
• Crafts effective and useable design concepts, interaction, and visual design artifacts with high attention to detail and accessibility standards.
• Ensures that delivered designs are consistent with appropriate design systems and contributes to and drives the continued enhancement, growth and adoption of design systems.
• Leads and facilitates design sprints and iterations, including the execution of design work within a design sprint, in collaboration with Product Management, UX and development partners.
• Provides constructive design feedback and guidance to other designers and sets the positive example to other designers for design critique.
• Proactively collaborates with and connects other designers in and outside of their product team on design patterns and approach across experiences.
• Leads and facilitates design strategy, concepting and definition activities including design thinking, service design blueprinting, journey mapping, user flow mapping and other UX methods. Delivers related artifacts.
• Collaborates closely with Product Managers and Product Owners as a leading voice speaking on behalf of the user to influence the direction of a product or experience and its associated roadmap.
• Communicates and collaborates closely with Design Core team on design system updates and implementation within products.
• Leads and facilitates the implementation of UX Chapter defined processes and best practices within product team. Educates and is an ambassador for UX processes and value on team.
• Influences, supports, and collaborates with a variety of UX disciplines across divisions to deliver high quality user experiences and achieve strategic business and UX goals.

Requirements

• 7+ years professional design experience.
• Expert in a wide variety of UX Design methods and tools including user journey mapping, service design, design thinking, information architecture, low-fidelity design, high-fidelity design, design systems, accessibility in design, and prototyping.
• Experience delivering responsive design solutions for a variety of devices and form factors.
• Competencies in front-end development and collaborating closely with development partners.
• Ability to integrate vendor/third-party applications and propriety, “in house” products into a holistic user experience.
• Must be able to communicate with impact across multiple audiences at all levels including leaders, team members, and external vendors.
• Able to expertly establish and maintain effective relationships across departments, business areas, and vendors.
• Excellent leadership, collaboration, and motivational skills.
• Expert in organizational skills and managing self.
• Takes ownership for self-development and stays current with UX skills including UX Design techniques, tools, and best practices.
• Presents ideas, thoughts, arguments, and information persuasively and credibly.