Urgent Opening for Desktop Support Technician – Level II

Duration: 12+ months, with potential for extension or conversion to a full-time position

Available Shifts: Candidates must indicate which shift they can work:

Required Qualifications

• At least 4 years of hands-on desktop support experience, including independently resolving complex hardware, software, operating system, peripheral, and connectivity issues.
• Must possess at least one of the following:
• CompTIA A+ certification.
• Relevant technical support certification, such as Dell DCSE, HDI Desktop Advanced Support Technician, Microsoft MTA, or an equivalent qualification.
• Bachelor's degree in an Information Technology field focused on client-side support.
• Degrees focused solely on IT security or networking, without a foundation in client-side support, will not be accepted.
• Strong hands-on experience troubleshooting Windows 11.
• Understanding of desktop support networking concepts, including IP addressing, DHCP, DNS, Active Directory, network shares, and printing.
• Excellent customer service and communication skills.
• Ability to multitask, work independently, and resolve technical issues with minimal supervision.
• Strong documentation skills for service tickets, procedures, and troubleshooting activities.

Job Overview

PBSO is seeking an experienced Desktop Support Technician – Level II to provide hands-on technical support for desktop and laptop computers, operating systems, peripherals, and network connectivity. The ideal candidate can independently diagnose and resolve complex technical issues, deliver excellent customer service, and maintain accurate service-ticket documentation with minimal supervision.

Key Responsibilities

• Diagnose and resolve complex desktop and laptop hardware and software issues.
• Troubleshoot operating system, peripheral, and network connectivity problems, including cellular, Wi-Fi, and GPS connectivity.
• Install, configure, repair, and replace computer hardware, software, operating systems, and peripherals.
• Troubleshoot Windows 11 issues and provide reliable end-user technical support.
• Support network-related desktop issues involving IP addressing, DHCP, DNS, Active Directory, network shares, and printing.
• Manage computer accounts, including account creation, movement, and security group configuration in Active Directory.
• Document service tickets, troubleshooting steps, resolutions, and technical procedures accurately.
• Provide excellent customer service and communicate technical information clearly to end users.
• Manage multiple support requests and prioritize tasks effectively while working independently.