Urgent Hiring||genesys Agentic Ai Sme||remote Role||
Posted Today by Shift Code Analytics
Negotiable
Undetermined
Remote
Remote
Summary: The role is for a Genesys Agentic AI Subject Matter Expert (SME) focused on remote work. The position requires extensive knowledge and hands-on experience with Genesys Cloud AI technologies, programming, and cloud infrastructure. The candidate will be responsible for developing and optimizing AI-driven solutions within the Genesys platform. This is a contract position based in the United States.
Key Responsibilities:
- Develop and optimize AI-driven solutions using Genesys Cloud AI technologies.
- Implement and manage digital bots, including development, deployment, and testing.
- Integrate AI architectures and manage prompt engineering for autonomous agents.
- Utilize programming skills in Python, JavaScript, and Go for full-stack development.
- Deploy cloud-native scalable AI applications using AWS services and DevOps practices.
- Provide expertise in conversational AI and omnichannel customer journey orchestration.
Key Skills:
- Genesys Cloud CX Professional Certification.
- Hands-on experience with Genesys Cloud AI Studio and digital bots.
- Knowledge of AI orchestration, reasoning, and anomaly detection.
- Proficiency in Python, JavaScript, TypeScript, and Go.
- Experience with AWS services, Kubernetes, and Docker.
- Understanding of conversational AI and NLU.
Salary (Rate): undetermined
City: undetermined
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Hi,
Hope you are doing well
I have an urgent opening of Genesys Agentic AI SME at remote role
Position Type: Contract
Location: United States
Onsite Flexibility: 100% Remote
Role - Genesys Agentic AI SME
Required Skills:
Core Platform & Certifications
Genesys Cloud CX Professional Certification
Genesys Cloud AI Digital Bots & Knowledge Certification
Genesys Cloud Developer or Architect Certification
Hands-on experience with:
Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
Digital Bots: Development, deployment, testing & optimization
Knowledge Workbench, Optimizer, Portal
Intent Miner / Intent Management
Architect flow integration with bots & AI
Genesys Cloud APIs & platform integrations
________________________________________
Agentic AI & Generative AI Skills
Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
Prompt engineering & system prompt tuning
RAG pipelines & vector databases
LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
Familiarity with MCP framework (Genesys agentic roles)
Generative AI applications for CX automation
________________________________________
Programming & Full-Stack Development
Python (AI/ML scripting & backend)
JavaScript / TypeScript (front-end & full-stack)
Go (backend services for Genesys Innovation roles)
Node.js + React.js
RESTful API design & microservices architecture
________________________________________
Cloud, DevOps & Infrastructure
AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
Kubernetes & Docker (containerization & orchestration)
CI/CD pipelines, automated testing, Terraform
Cloud-native scalable AI application deployment
________________________________________
CX / Contact-Center Domain Expertise
Conversational AI / Natural Language Understanding (NLU)
Omnichannel customer journey orchestration
Voice AI & multimodal interfaces
Bot insights, analytics & performance optimization
________________________________________
Additional Keywords
Responsible AI / AI governance & compliance
Full-stack AI application development on Genesys Cloud
Integration of AI agents with Genesys Copilot & routing
Production troubleshooting & optimization of agentic systems
Regards,
Nitin Gupta
Team Lead-Recruitment
ShiftCode Analytics Inc.,
5118 Sylvester loop Tampa,
Florida 33610
Direct:
Email: