UI/UX Designer

The ideal candidate is a self-directed human-centered design practitioner who can quickly understand a complex product, independently drive research and design activities, iterate rapidly, and communicate recommendations effectively to both working teams and executive audiences.

Key Responsibilities

• Develop and execute a focused UX research and evaluation plan.
• Conduct interviews, focus groups, surveys, usability testing, and heuristic evaluations.
• Engage a diverse set of users and stakeholders, including professionals, HR leadership, product owners, and technology teams.
• Document current-state workflows, pain points, needs, behaviors, and unmet opportunities, specifically with AI capabilities.
• Create personas. journey maps and experience principles as appropriate.
• Facilitate co-creation workshops and design-thinking sessions.
• Develop wireframes, prototypes, interaction concepts, and other design artifacts.
• Evaluate opportunities for AI-enabled capabilities, including conversational and intelligent experiences.
• Rapidly test, refine, and iterate concepts based on stakeholder and user feedback.
• Synthesize findings into prioritized recommendations, a future-state experience vision, and an actionable roadmap.
• Build a clear business case outlining expected value, user benefits, implementation considerations, and key dependencies.
• Collaborate with product, technology, HR, and business stakeholders to assess feasibility and alignment.

Expected Deliverables

• UX research and evaluation plan
• Current-state assessment and key findings
• User personas and journey maps
• Prioritized pain points and opportunity areas
• AI-enabled experience recommendations
• Business case and prioritized roadmap
• Executive-ready final presentation

Required Qualifications

• Demonstrated experience leading end-to-end UX or human-centered design engagements.
• Strong expertise in user research, usability testing, journey mapping, heuristic evaluation, and prototyping.
• Ability to work independently and make progress with limited direction.
• Proven ability to rapidly synthesize ambiguous information and iterate toward practical recommendations.
• Experience communicating design rationale and research insights to senior or executive audiences.
• Strong facilitation, storytelling, collaboration, and presentation skills.
• Experience working across business, product, technology, and operational stakeholders.
• Ability to produce high-quality deliverables within a short project timeline.

Preferred Qualifications

• Expertise in gathering feedback on current-state and translating it into future-state experience
• Experience designing AI-enabled, intelligent, or conversational user experiences.
• Experience with HR technology, talent marketplaces, or enterprise applications.
• Familiarity with service design, business-case development, and product strategy.
• Proficiency with common UX research, collaboration, wireframing, and prototyping tools.
• Experience working in complex, matrixed organizations.

Success Measures

• Success will be demonstrated by the consultant’s ability to:
• Establish a fact-based understanding of the current user experience.
• Engage and synthesize perspectives across key stakeholder groups.
• Translate research into clear, prioritized design opportunities.
• Produce credible future-state concepts.
• Provide an actionable business case and roadmap within the engagement period.
• Work collaboratively while independently managing priorities, dependencies, and deliverables.