Training and Communications Specialist

Description

Position Summary: Dual Skillset - Training & Communication We are seeking a versatile detail oriented with expertise in both Training Development and Corporate Communication to support enterprise-wide change initiatives. This role involves creating impactful content, delivering training, and executing strategic communication plans.
Training Responsibilities Content Development: Design and develop engaging training materials such as guides, job aids, and e-learning modules. Facilitation: Lead virtual training sessions and presentations for end users and stakeholders. Tools Expertise: Proficiency in Articulate 360 is required (experience with either Storyline or Rise is acceptable). Communication Responsibilities Corporate Communication: Craft and deliver clear, strategic messaging aligned with organizational change efforts. Change Storytelling: Translate complex transitions from legacy systems to new solutions using infographics and visual aids. Design Skills: Strong graphic design capabilities are a plus, especially with: Adobe Creative Cloud (Illustrator, Photoshop) SharePoint Daily/Weekly/Monthly Duties Daily: Attend meetings (9 AM-5 PM) to gather insights from end users. Engage with users to understand the impact of changes and build confidence in new tools and processes. Weekly: Balance time between content creation and team collaboration. Develop communication materials such as: Monthly newsletters Short videos and updates explaining key changes Monthly/Bi-Monthly: Facilitate training sessions, typically scheduled monthly or bi-monthly due to course development timelines. Ideal Candidate Attributes Strategic Communicator: Capable of independently developing and executing communication plans. Tech Translator: Able to absorb technical information and explain it in clear, user-friendly language. Self-Starter: Works independently with minimal supervision and proactively plans next steps. Supportive Onboarding: Onboarding will be shared among team members to ensure a smooth and welcoming transition.

Requirements

At least 5 years of experience in employee training and instructional delivery.
Proficiency in Microsoft Word, PowerPoint, Teams, and Adobe editing tools.
Demonstrated ability to create and present training materials, preferably within the financial services industry.
Strong public speaking skills and comfort delivering training in front of diverse audiences.
Experience working with subject matter experts to develop training content based on their input.
Ability to follow organizational style guides and utilize various tools to produce high-quality training resources.
Familiarity with financial systems such as Silverlake is preferred but not required.
Willingness to travel occasionally for onsite training sessions during system transitions.

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