Job Title: TPR Specialist / Reviewer
Location: Remote
Duration: Long Term Contract
Technical Skills: Years/Level of Experience
- Customer Service (3-5 yrs experience)
- Quality Assurance (QA) (3-5 yrs experience)
Role Description:
The Timely Progress Review (TPR) Reviewer is responsible for evaluating beneficiary-submitted documentation and EN/SVRA-provided information to determine whether individuals meet SSA’s timely progress requirements.
This position conducts detailed case reviews, validates employment and earnings information, accesses SSA administrative records, and enters determinations into iTOPSS within required timeframes.
Reviewers must ensure accuracy, maintain compliance with the 10 business day processing requirement, and identify cases requiring follow-up, re-entry, or documentation clarification.
Notes: Handles the core case-processing workload; volume-driven position.
Requirements:
- Associate degree or 2 years relevant experience; bachelor’s preferred.
- Review beneficiary/EN/SVRA submissions; validate work and earnings; record determinations; meet 10 day SLA.
- 2–4 years in case review, eligibility determination, claims processing, or benefits administration.
Education Level: Associates Degree
Special Requirements
Work Authorization: s
Clearance Required: Public Trust Full Clearance