the service desk agent-remote
Posted 1 week ago by 1765448148
Negotiable
Outside
Remote
san clemente, california (remote)
Summary: The Service Desk Agent is tasked with providing customer support through various communication channels, including phone, chat, and email. This role involves diagnosing and resolving customer issues related to software, hardware, networks, and servers. The Agent is also responsible for documenting all interactions in the ticketing system. The position is remote and requires strong customer service skills.
Key Responsibilities:
- Answer customer calls and respond to inquiries via chat and email.
- Document customer interactions in the ticketing system.
- Diagnose and resolve customer questions and issues remotely.
- Support a wide range of software, hardware, networks, and servers.
Key Skills:
- Strong customer service/support skills.
- Experience with ticketing systems.
- Knowledge of software, hardware, networks, and servers.
- Effective communication skills.
Salary (Rate): £14.40 hourly
City: San Clemente
Country: United States
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
job summary: The Service Desk Agent is responsible for answering customer calls, using chat to talk with the customer, responding to customer emails, and documenting the interactions in our ticketing system. The Agent will use the information gathered to diagnose and resolve the customer questions and issues remotely. This includes supporting a wide range of software, hardware, networks, and servers.
Required Skills - - Strong customer service/support ski