Terraform SME Genesys Cloud Contact Center

Terraform SME Genesys Cloud Contact Center

Posted 7 days ago by 1757578248

Apply
Negotiable
Outside
Remote
USA
Apply
Amazon Web Services (AWS) Application Programming Interface (API) Authentications Azure DevOps Change Management Cloud Computing Cloud Technology Continuous Integration and Continuous Delivery Debugging DevOps External Auditing Genesys Git (Version Control System) Github Jenkins Management Microsoft Azure OAuth SIPOC Process Terraform Version Control Workflows

Summary: The role of Terraform Subject Matter Expert (SME) focuses on automating and managing Genesys Cloud Contact Center infrastructure using Terraform and CI/CD pipelines. Candidates must possess extensive hands-on experience and expert-level proficiency in the relevant technologies. This critical position requires a deep understanding of both Terraform and Genesys Cloud architecture. Individuals with limited experience will not be considered for this role.

Key Responsibilities:

  • Design, develop, and maintain Terraform IaC for Genesys Cloud resources.
  • Build and manage CI/CD pipelines using GitHub Actions, Jenkins, or Azure DevOps.
  • Configure and manage Genesys Cloud components: users, queues, flows, integrations, telephony, etc.
  • Implement secure API authentication (OAuth) and manage secrets using Vault, AWS Secrets Manager, or Azure Key Vault.
  • Maintain version control and change management across environments (dev/test/prod).
  • Ensure compliance with standards like HIPAA, FedRAMP, PCI, and maintain audit traceability.

Key Skills:

  • Expert in Terraform fundamentals: modules, variables, outputs, remote backends.
  • Experience with Terraform CLI workflows and state management.
  • Proficient in using terraform import for existing Genesys resources.
  • Deep understanding of Genesys Cloud architecture (regions, tenants, organizations).
  • Experience configuring telephony (trunks, sites, edge devices), routing, flows, and integrations.
  • Familiarity with Genesys security roles and permissions.
  • Strong Git fundamentals (branching, merging, PRs).
  • Experience integrating Terraform with GitHub/GitLab/Azure DevOps.
  • Building automated pipelines with approval workflows.
  • Secure handling of OAuth credentials and API tokens.
  • Role-based access control in both Terraform and Genesys.
  • Knowledge of compliance frameworks relevant to contact center environments.
  • Skilled in reading Terraform plan outputs and debugging errors.
  • Experience optimizing Terraform code using reusable modules.
  • Ability to monitor deployment impact using Genesys analytics.
  • Experience in high-security or government-regulated environments.
  • Familiarity with change management and rollback strategies.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: Terraform SME Genesys Cloud Contact Center

Location: Remote
Duration: 6+ months Contract

Position Summary:

We are seeking a Terraform Subject Matter Expert (SME) with extensive hands-on experience in automating and managing Genesys Cloud Contact Center infrastructure using Terraform and CI/CD pipelines. This is a critical role requiring expert-level proficiency candidates still learning the technology or with limited experience will not be a fit.

Key Responsibilities:

  • Design, develop, and maintain Terraform IaC for Genesys Cloud resources.
  • Build and manage CI/CD pipelines using GitHub Actions, Jenkins, or Azure DevOps.
  • Configure and manage Genesys Cloud components: users, queues, flows, integrations, telephony, etc.
  • Implement secure API authentication (OAuth) and manage secrets using Vault, AWS Secrets Manager, or Azure Key Vault.
  • Maintain version control and change management across environments (dev/test/prod).
  • Ensure compliance with standards like HIPAA, FedRAMP, PCI, and maintain audit traceability.

Required Skills & Experience:

<>Terraform & IaC:</>
  • Expert in Terraform fundamentals: modules, variables, outputs, remote backends.
  • Experience with Terraform CLI workflows and state management.
  • Proficient in using terraform import for existing Genesys resources.
<>Genesys Cloud Expertise:</>
  • Deep understanding of Genesys Cloud architecture (regions, tenants, organizations).
  • Experience configuring telephony (trunks, sites, edge devices), routing, flows, and integrations.
  • Familiarity with Genesys security roles and permissions.
<>DevOps & CI/CD:</>
  • Strong Git fundamentals (branching, merging, PRs).
  • Experience integrating Terraform with GitHub/GitLab/Azure DevOps.
  • Building automated pipelines with approval workflows.
<>Security & Compliance:</>
  • Secure handling of OAuth credentials and API tokens.
  • Role-based access control in both Terraform and Genesys.
  • Knowledge of compliance frameworks relevant to contact center environments.
<>Troubleshooting & Optimization:</>
  • Skilled in reading Terraform plan outputs and debugging errors.
  • Experience optimizing Terraform code using reusable modules.
  • Ability to monitor deployment impact using Genesys analytics.

Nice to Have:

  • Experience in high-security or government-regulated environments.
  • Familiarity with change management and rollback strategies.
Apply
Similar Jobs
Loading data...