Telecom Engineer II
Posted Today by Vaco by Highspring
Negotiable
Undetermined
Remote
Remote
Summary: The Telecom Engineer II role involves leading the design and implementation of contact center infrastructure while providing expert-level support for telecom systems. The position requires a strong background in NICE CXOne and complex telecom environments, along with the ability to evaluate and propose technical improvements. The engineer will also be responsible for maintaining system integration knowledge and providing 24/7 support. Additional duties include vendor interaction and handling system upgrades and maintenance tasks.
Key Responsibilities:
- Lead design and implementation of contact center infrastructure (40%)
- Evaluate and propose tech/process improvements (25%)
- Maintain expert-level system integration knowledge (20%)
- Provide 24/7 support for telecom infrastructure (10%)
- Perform additional duties as needed (5%)
Key Skills:
- Bachelor’s in Computer Information Systems, Telecommunications, or related field
- 5+ years of relevant experience
- Preferred certifications: NICE CXOne, CCNA-Collaboration
- Strong communication and ability to work under pressure
- Expert in NICE CXOne and complex telecom environments
- Experience with PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls, DNS, DHCP, Citrix
- Strong scripting, troubleshooting, documentation, and leadership
Salary (Rate): £48.00 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Qualifications
- Bachelor’s in Computer Information Systems, Telecommunications, or related field
- 5+ years of relevant experience
- Preferred certifications: NICE CXOne, CCNA-Collaboration
- Strong communication and ability to work under pressure
Technical Skills
- Expert in NICE CXOne and complex telecom environments
- Experience with PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls, DNS, DHCP, Citrix
- Strong scripting, troubleshooting, documentation, and leadership
Responsibilities
- Lead design and implementation of contact center infrastructure (40%)
- Evaluate and propose tech/process improvements (25%)
- Maintain expert-level system integration knowledge (20%)
- Provide 24/7 support for telecom infrastructure (10%)
- Perform additional duties as needed (5%)
Additional Details
- Support NICE CXOne scripting and Cisco migration
- Handle system patching, upgrades, and break/fix tasks
- Vendor interaction for improvements and resolution
- On-call support required via company-issued smartphone