Job Summary
We are seeking an experienced Telco E-Commerce Fraud Product Manager to lead the development and enhancement of fraud prevention capabilities across digital commerce and telecommunications environments. This role will focus on translating business and fraud-risk requirements into fraud policies, decisioning processes, process flows, tooling requirements, and product capabilities that help detect, prevent, and mitigate fraudulent activity.
The ideal candidate will have prior hands-on experience working with fraud products, fraud rules/policies, e-commerce transaction flows, fraud detection processes, and fraud tooling within a telecommunications or similar high-volume digital commerce environment. This person must be a strong communicator and an independent operator who can work with limited direction, drive initiatives end-to-end, and collaborate effectively across Product, Engineering, Fraud/Risk, Operations, Data, and Business teams.
Required Qualifications
- Proven experience as a Product Manager, Product Owner, Fraud Product Manager, or similar role focused on fraud, risk, payments, digital commerce, or transaction security.
- Strong experience within the Telecommunications (Telco) and/or E-Commerce domain.
- Hands-on experience developing or managing fraud policies, fraud rules, decision flows, and fraud prevention processes.
- Experience defining process flows and business requirements for fraud detection and prevention solutions.
- Experience gathering and documenting tooling requirements for fraud management, risk decisioning, transaction monitoring, case management, or related platforms.
- Strong understanding of e-commerce transaction flows and fraud risk, including customer/account activity, orders, payments, promotions, account takeover, identity-related fraud, and other digital fraud scenarios.
- Demonstrated ability to work independently and take ownership of initiatives from concept through delivery.
- Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills with the ability to use data and business insights to drive product decisions.
- Experience working in cross-functional Agile environments with Engineering, Data, Operations, Risk/Fraud, and Business teams.