Position
Tier 3 Support Engineer
Location: Fully Remote
Duration: Multi-Year Contract
- Number of openings 5
- Work schedule: 9am – 5pm
Must haves:
- Active Secret Clearance – (must be able to obtain/maintain)
- Active IAT level 2 or IAT level 3 certification – must
- HS Diploma with a minimum of 5 years of experience
Required Qualifications
- Secret Clearance
- DoD 8570 certification (Security+ or equivalent)
- 5+ years of experience supporting enterprise Windows environments
- Experience providing Tier 3 desktop, endpoint, or service desk support
- Strong troubleshooting experience with Windows 10/11 and Microsoft 365
- Hands-on experience with Microsoft Intune and SCCM/MECM
- Experience with Active Directory and Microsoft Entra ID
- Experience supporting endpoint migrations, Windows upgrades, or hardware refresh projects
- Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Excellent problem-solving and root cause analysis skills
Technologies core skills
Windows 10/11 Support & Troubleshooting - Advanced desktop support, OS issues, profiles, drivers, hardware
Microsoft Intune - Device management, Application deployment, Device policies
SCCM / MECM - Software deployment, Imaging, Endpoint management
Windows Migration Experience - Windows 11 migrations, Hardware refreshes, Device replacement projects
Active Directory / Entra ID - User accounts, Group Policy, Authentication issues
Microsoft 365 Support - Outlook, Teams, OneDrive, Microsoft 365 applications
Networking Fundamentals - DNS, DHCP, TCP/IP, VPN troubleshooting
Key Responsibilities
- Provide Tier 3 technical support for complex endpoint, desktop, and migration-related issues
- Troubleshoot Windows 10/11 operating systems, hardware, drivers, user profiles, and device configurations
- Support Windows migrations, hardware refreshes, operating system upgrades, and endpoint deployments
- Investigate and resolve deployment failures, application issues, and endpoint performance problems
- Serve as the escalation point for Tier 1 and Tier 2 support teams
- Support Microsoft Intune, SCCM/MECM, Autopilot, and other endpoint management platforms
- Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and authentication-related issues
- Support Active Directory, Entra ID, Group Policy, and user identity management
- Assist with endpoint security technologies including BitLocker, Defender, Conditional Access, and device compliance
- Create and maintain technical documentation, knowledge articles, and troubleshooting guides
- Participate in migration cutovers, deployment activities, and post-migration support efforts
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior