Technology Operations Engineer
Posted 1 week ago by AccessPay
£48,000 Per year
Undetermined
Remote
Manchester, England, United Kingdom
Summary: The Technology Operations Engineer role involves supporting a critical payment platform by ensuring the stability and performance of production systems. The engineer will handle incidents, collaborate with internal teams, and maintain 24/7 service delivery. This position requires a proactive approach to system health checks and incident resolution. The role is remote within the UK and reports to the Technology Operations Manager.
Key Responsibilities:
- Conduct daily system health checks and monitor platform performance
- Handle service requests and incidents, ensuring resolution within SLAs through systematic troubleshooting
- Execute maintenance tasks including patching, backups, and coordinating vendor support
- Collaborate with development, QA, and engineering teams to resolve complex issues and deploy updates
- Maintain comprehensive documentation including runbooks, procedures, and knowledge base articles
- Participate in on-call rota covering weekdays (17:00-22:30), nights, and weekends
- Implement security measures and respond to security incidents in coordination with the security team
Key Skills:
- Production server administration experience (Windows/Linux)
- Strong troubleshooting skills with methodical root cause analysis approach
- Experience with monitoring and alerting tools
- Understanding of incident and problem management practices
- Excellent documentation and communication skills
- Comfortable with on-call responsibilities and working under pressure
- Desirable: HSM operations, payment systems (BACS/FPS/SWIFT), fintech experience
Salary (Rate): £48,000 yearly
City: Manchester
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Department: Technology Operations
Location: Remote within the UK
Reports to: Technology Operations Manager
Contract Type: Permanent
Salary: Up to £48,000 per annum depending on experience
About The Role
We’re looking for a Technology Operations Engineer to join a focused team supporting a critical payment platform. You’ll be responsible for ensuring the stability and performance of our production platforms, handling incidents, and working closely with internal teams to maintain 24/7 service delivery.
Key Responsibilities
- Conduct daily system health checks and monitor platform performance
- Handle service requests and incidents, ensuring resolution within SLAs through systematic troubleshooting
- Execute maintenance tasks including patching, backups, and coordinating vendor support
- Collaborate with development, QA, and engineering teams to resolve complex issues and deploy updates
- Maintain comprehensive documentation including runbooks, procedures, and knowledge base articles
- Participate in on-call rota covering weekdays (17:00-22:30), nights, and weekends
- Implement security measures and respond to security incidents in coordination with the security team
Skills, Knowledge & Expertise
- Production server administration experience (Windows/Linux)
- Strong troubleshooting skills with methodical root cause analysis approach
- Experience with monitoring and alerting tools
- Understanding of incident and problem management practices
- Excellent documentation and communication skills
- Comfortable with on-call responsibilities and working under pressure
- Desirable: HSM operations, payment systems (BACS/FPS/SWIFT), fintech experience