Technology Architect (Genesys Connect & Pure Connect)

Summary: The Technology Architect role focuses on leveraging Genesys Connect and Pure Connect to design and implement scalable technology solutions that improve operational efficiency and customer satisfaction. The position requires collaboration with cross-functional teams to translate business requirements into technical specifications while providing guidance to development teams. The role is remote and emphasizes a strong background in the payer domain.

Key Responsibilities:

• Design and implement scalable technology solutions using Genesys Connect/Pure Connect to enhance operational efficiency and customer satisfaction.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.
• Provide technical guidance and support to development teams to ensure successful project execution.
• Stay updated with the latest advancements in Genesys Connect/Pure Connect and apply them to enhance system capabilities.

Key Skills:

• Genesys Connect
• Pure Connect
• Strong background in Payer Domain

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT