Technical Writer / Technical Documentation Specialist

Key Responsibilities

• Create, edit, and maintain technical documentation in alignment with established templates, standards, and branding guidelines.
• Collaborate with internal stakeholders and external customers to gather documentation requirements and validate accuracy and usability.Manage and organize documentation
• within SharePoint, ensuring proper version control, accessibility, and logical site structure.
• Maintain and enhance SharePoint sites and associated Azure Automation workflows that support documentation lifecycle processes.
• Edit and format existing documents to ensure consistency with company templates and industry best practices.
• Translate complex technical concepts into clear, concise, and user-friendly documentation for technical and non-technical audiences.
• Work closely with engineering, infrastructure, and support teams to ensure documentation reflects current systems, configurations, and procedures.
• Develop, maintain, and troubleshoot scripts (PowerShell, command-line tools) to support documentation generation and automation.
• Ensure documentation remains current, accurate, and compliant with change management and operational updates.
• Create and manage change controls, incidents, and tasks in alignment with IT service management processes.

Mandatory Skills & Experience

• 3–5 years of experience in technical writing or technical documentation, preferably in IT, infrastructure, or enterprise technology environments.
• 3–5 years of professional experience demonstrating exceptional written and verbal English communication skills.
• 3–5 years of hands-on experience with Microsoft Word and Excel, including advanced formatting, templates, and basic data manipulation.
• 3–5 years of experience working with Windows operating systems and common enterprise technologies.
• 2–4 years of experience using SharePoint for document management, collaboration, and site maintenance.
• 1–3 years of hands-on experience with Azure Automation or similar workflow automation tools.
• 2–4 years of experience writing, reading, and maintaining PowerShell and command-line scripts.
• Proven ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong problem-solving skills and the ability to work independently or as part of a team.

Preferred Skills

• 1–2 years of exposure to additional programming or scripting languages (e.g., C#, Python).
• Experience working in Agile and/or DevOps environments.
• Foundational knowledge of IT infrastructure components, including networking, servers, and cloud platforms.
• Experience with version control systems and documentation tools such as Git, Confluence, or similar platforms.

Education

Bachelor’s degree in Technical Communication, Computer Science, Information Technology, or a related field (or equivalent practical experience).