Technical Writer
Posted 1 week ago by 1753343636
Negotiable
Outside
Remote
USA
Summary: The Technical Writer role focuses on providing documentation support for the Security Operations Center (SOC) within the State of Iowa's Office of the Chief Information Officer. The position requires expertise in technical writing specifically in a SOC environment, with responsibilities including the development and standardization of various incident response documents. The role also involves business analysis and project coordination to enhance SOC operations. Candidates must demonstrate strong writing skills and the ability to translate technical information for diverse audiences.
Key Responsibilities:
- Provide technical writing support and standardization of documentation for the SOC.
- Develop and consolidate artifacts such as Computer Security Incident Response Plans and SOC Incident Playbooks.
- Assist in defining and measuring SOC Service Level Agreements and other formal documentation.
- Conduct business analysis and project coordination services, including developing business cases and impact statements.
- Analyze business processes and elicit requirements from stakeholders to create functional specifications.
Key Skills:
- Previous experience as a technical writer in a SOC environment.
- Excellent organizational skills with attention to detail and ability to meet deadlines.
- Strong writing and composition skills, including grammar and clarity of expression.
- Knowledge of project management and incident escalation preferred.
- Ability to work independently and collaboratively in a multidisciplinary team.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Location: Des Moines, IA (remote)
Duration: 10+ months
Short JD: Security Operations Center Technical Writer needed. Only submit candidates who have worked as a Technical Writer in a SOC environment.
The Business Consultant supports the State of Iowa s Office of the Chief Information Officer (OCIO), Security Operations Center (SOC). The purpose of this position is to provide technical writing support, standardization of documentation, and business support across the Security Operations Center (SOC). The Business Consultant will initially focus on the development, consolidation, and standardization of the following artifacts for incident responders:
Computer Security Incident Response Plan (CSIRP)
SOC Incident Playbooks
Standardization of Incident Reports
RACI (Responsible, Accountable, Consulted, and Informed) grids per playbook
Website guidance for workforce members reporting security incidents to the SOC
The Business consultant will assist in the definition and measurement of SOC Service Level Agreements (SLA), Memorandum of Understanding (MOU), Memorandum of Agreement (MOA), and other formal documentation to support the SOC. Integrate Key Performance Indicators (KPI) and develop status reporting for stakeholder consumption.
Provide business analysis, process analysis, and project coordination services. Develop business cases, business impact statements, and integrate security prioritization metrics to drive business decisions.
Provide information security function task tracking, develop resource estimates, and provide priority schedules. Coordinate with service suppliers to ensure deliverables are clearly defined, priorities are identified, tracked, and reported to meet the functional needs.
Analyze business processes, procedures, and organization structure to identify problems and determine solutions. Elicit requirements from stakeholders, analyze the requirements, document, and create functional specifications as required.
Candidate Requirements:
Previous experience working as a technical writer for a SOC (Security Operations Center).
Excellent organizational skills with a focus on accuracy, detail, and follow-through; punctual and meet deadlines; effectively prioritize tasks to meet expectations.
Proven ability to work with diverse audiences and translate technical information into non-technical information.
Excellent writing and composition skills including grammar; punctuation and spelling; ability to organize; express and communicate ideas clearly in writing.
Knowledge of project management, conflict resolution, and incident escalation preferred.
Ability to work effectively with customers to solve business challenges while balancing the need for confidentiality, integrity, and availability.
Ability to resolve issues in a variety of complex situations requires complex judgments and solutions based on sophisticated analytical thought.
Must be an individual of high integrity and be a model of unwavering integrity to others.
Ability to work independently, as part of a team of peers, and to support and contribute to a multidisciplinary team environment.
Mahesh Kumar
BMR Infotek, Inc. WMBE Certified Company |6690 Amador Plaza Rd, Ste.200 | Dublin, CA | 94568
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