Technical Writer
Posted 7 days ago by 1752564031
Negotiable
Outside
Remote
USA
Summary: The Technical Writer will support product, engineering, and operations teams by creating and maintaining high-quality documentation for complex systems, data flows, APIs, and integrations. The role demands a strong technical background and the ability to communicate effectively with both technical and non-technical audiences. The ideal candidate should have experience with enterprise-grade systems and tools such as Salesforce and ERP systems. This position is remote and requires a minimum of 5 years of relevant experience.
Key Responsibilities:
- Develop and maintain clear, accurate, and user-friendly documentation for:
- APIs and integration specifications
- System workflows and data flow diagrams
- Product development and release processes
- Technical onboarding and operational runbooks
- Interview subject matter experts and collaborate with cross-functional teams to understand requirements and translate technical concepts into structured documentation.
- Document end-to-end integrations and data flows across systems and enterprise platforms.
- Organize and maintain an accessible knowledge base to ensure consistency and version control.
- Support ongoing projects by delivering just-in-time documentation aligned with product roadmaps and system enhancements.
Key Skills:
- 5+ years of experience as a technical writer, preferably in SaaS, EdTech, or membership-based organizations.
- Demonstrated experience documenting APIs, integrations, and system architectures.
- Strong understanding of enterprise platforms such as Salesforce, LMS (e.g., Thought Industries), HubSpot, and ERP systems (e.g., NetSuite, Sage).
- Excellent written and verbal communication skills.
- Ability to quickly learn complex systems and explain them clearly to both technical and non-technical audiences.
- Strong organizational skills and attention to detail.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Greetings,
Title: Technical Writer
Location: USA (Remote)
Exp: 5+ Years
Technical Writer to support our product, engineering, and operations teams by creating and maintaining high-quality documentation related to complex systems, data flows, APIs, and cross-platform integrations. This role requires deep technical knowledge and a clear, user-focused communication style.
The ideal candidate has a proven track record documenting enterprise-grade systems and integrations, with a focus on platforms such as Salesforce, ERP systems, LMS platforms, HubSpot, and other tools.
Key Responsibilities
- Develop and maintain clear, accurate, and user-friendly documentation for:
- APIs and integration specifications
- System workflows and data flow diagrams
- Product development and release processes
- Technical onboarding and operational runbooks
- Interview subject matter experts and collaborate with cross-functional teams to understand requirements and translate technical concepts into structured documentation.
- Document end-to-end integrations and data flows across systems and enterprise platforms.
- Organize and maintain an accessible knowledge base to ensure consistency and version control.
- Support ongoing projects by delivering just-in-time documentation aligned with product roadmaps and system enhancements.
Qualifications
- 5+ years of experience as a technical writer, preferably in SaaS, EdTech, or membership-based organizations.
- Demonstrated experience documenting APIs, integrations, and system architectures.
- Strong understanding of enterprise platforms such as Salesforce, LMS (e.g., Thought Industries), HubSpot, and ERP systems (e.g., NetSuite, Sage).
- Excellent written and verbal communication skills.
- Ability to quickly learn complex systems and explain them clearly to both technical and non-technical audiences.
- Strong organizational skills and attention to detail.
Nice to Have
- Experience in finance, accounting, or credentialing industries.
- Familiarity with data privacy and compliance-related documentation.
- Experience working in agile or matrixed organizations.
Interested candidates kindly send your updated resume to