Technical Writer

Key Responsibilities

• Develop and maintain IT documentation, including SOPs, runbooks, knowledge base articles, technical procedures, and quick reference guides.
• Create documentation for IT Helpdesk, Data Center Operations, and Network Operations.
• Collaborate with SMEs and technical teams to gather and translate complex technical information into clear documentation.
• Review, edit, and update existing documentation to ensure accuracy, consistency, and completeness.
• Organize documentation for easy search, knowledge sharing, onboarding, and operational support.
• Establish and maintain documentation standards, templates, naming conventions, and quality processes.
• Manage documentation lifecycle, including version control, reviews, approvals, and retirement of outdated documents.

Required Skills

• Senior-level experience as a Technical Writer supporting IT infrastructure or operations.
• Strong experience creating SOPs, runbooks, knowledge base articles, and technical documentation.
• Experience documenting IT Helpdesk, Data Center, and Network Operations.
• Ability to simplify complex technical concepts for both technical and non-technical audiences.
• Experience with documentation platforms, knowledge management systems, and collaboration tools.
• Knowledge of IT Service Management (ITSM), ticketing systems, and documentation governance.
• Excellent communication, interviewing, editing, and organizational skills.

Preferred Qualifications

• Experience supporting higher education IT environments.
• Familiarity with version control and documentation review workflows.
• Experience working in remote, cross-functional IT teams.