Technical Support Specialist SketchUp
Posted 2 weeks ago by 1753254424
Negotiable
Outside
Remote
USA
Summary: Dahl Consulting is seeking a Technical Support Specialist for a 6-month contract position in the Information Technology & Services industry. The role involves engaging with customers to resolve technical issues through various communication channels. Candidates should have a customer-first mindset and at least two years of support experience. The position is remote and classified as outside IR35.
Key Responsibilities:
- Engage with customers in a friendly, empathetic, and professional manner to build trust and effectively resolve technical issues
- Respond to approximately 25 email requests and 10 phone inquiries per day to meet service level expectations
- Actively manage individual queues and backlogs, resolving outstanding cases to maintain workflow efficiency
- Document all customer interactions clearly, including contact details, reported issues, and troubleshooting steps taken
- Support customer requests across multiple channels including phone, email, chat, and case queues
- Assist customers with account and subscription issues such as billing, authorization, entitlement management, downloads, installations, extensions, crashes, and bug tracking
- Apply relevant knowledge base content to resolve issues and escalate requests when necessary
- Follow established communication protocols and escalate incidents appropriately
- Stay current on product knowledge, system updates, and promotions through regular training and education
Key Skills:
- At least 2 years of experience providing support via chat, phone, and email
- A customer-first mindset with a high level of empathy, patience, and professionalism
- Technical proficiency and comfort with computer systems, software troubleshooting, and Google Suite
- Strong written and verbal communication skills, including active listening and the ability to adapt to various audiences
- Excellent time management and prioritization skills to handle high volumes of requests efficiently
- Keen attention to detail when diagnosing issues and documenting interactions
- Calm and composed demeanor under pressure, especially in high-stress scenarios
- Strong troubleshooting abilities to identify and resolve technical issues quickly
- Self-motivation and comfort working in a remote setting with occasional in-office collaboration
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Seeking a new job opportunity? Don t miss this role! Dahl Consulting is currently partnering with a leader in the Information Technology & Services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Technical Support Specialist SketchUp for a contract position! Interested? Get more details below.
- Contract Duration: 6-months
- Worksite Location: Remote
- Pay rate: $20.00 - $24.00 per hour
What you'll do in this role:
- Engage with customers in a friendly, empathetic, and professional manner to build trust and effectively resolve technical issues
- Respond to approximately 25 email requests and 10 phone inquiries per day to meet service level expectations
- Actively manage individual queues and backlogs, resolving outstanding cases to maintain workflow efficiency
- Document all customer interactions clearly, including contact details, reported issues, and troubleshooting steps taken
- Support customer requests across multiple channels including phone, email, chat, and case queues
- Assist customers with account and subscription issues such as billing, authorization, entitlement management, downloads, installations, extensions, crashes, and bug tracking
- Apply relevant knowledge base content to resolve issues and escalate requests when necessary
- Follow established communication protocols and escalate incidents appropriately
- Stay current on product knowledge, system updates, and promotions through regular training and education
What you'll bring to the role:
- At least 2 years of experience providing support via chat, phone, and email
- A customer-first mindset with a high level of empathy, patience, and professionalism
- Technical proficiency and comfort with computer systems, software troubleshooting, and Google Suite
- Strong written and verbal communication skills, including active listening and the ability to adapt to various audiences
- Excellent time management and prioritization skills to handle high volumes of requests efficiently
- Keen attention to detail when diagnosing issues and documenting interactions
- Calm and composed demeanor under pressure, especially in high-stress scenarios
- Strong troubleshooting abilities to identify and resolve technical issues quickly
- Self-motivation and comfort working in a remote setting with occasional in-office collaboration
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family s needs. For details, please review the DAHL Benefits Summary: