Technical Support Engineer - PART TIME

Technical Support Engineer - PART TIME

Whitehall Resources are currently looking for a Senior Support Engineer on a remote basis working 0-20 Hours per Week..* OUTSIDE IR35.*

Our client are seeking a Technical Support Engineer with deep experience across IBM's database, data management, data warehouse, middleware, integration, system management, and development products to join our contingent workforce. Our on-demand engineers are called upon during high caseload periods and/or when their specialised skills are required to service client support requests.

The role is to provide exceptional remote-based support for mission-critical systems utilising IBM's enterprise technology solutions, as part of their global customer support team.

The position has the responsibility for researching, troubleshooting issues, support of architectural & performance related improvements, and fault corrections, across varied environments from on-premise to cloud.

The role requires the expertise and skills to debug, correctly diagnose, and resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high-volume mission critical applications. Essential Duties & Responsibilities:

• Solve complex customer issues using methodical troubleshooting based on expert knowledge in (one or more of):

1. IBM App Connect
2. IBM Integration Designer
3. IBM MQ
4. IBM License Metric Tool
5. IBM Websphere.

• Work closely with customers to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote-based production operational support & guidance for multiple clients that are using (any of) the above products
• Support client configuration, sharing implementation and best practice advice
• Be able to support High Profile accounts as a single point of client contact and advisor as may be required
• Be a pro-active contributor to a 24x7x365 running support organization, and where required work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Be a single point for timely and effective progress of all related cases/additional requests of key assigned clients
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
• Be able to work effectively under remote supervision

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.