Technical Support engineer (Citizens only, Golang, Kubernetes, Escalation engineering)

Job Description

Position: Technical Support Engineer

Job Location: San Jose, CA (Remote)

Position Type: Full-Time - CTH

Citizens only

Required Qualifications

• 3-4 years of hands-on software engineering experience Engineering, Escalation Engineering, or a comparable production-focused role.
• Heavy hands-on Kubernetes experience — operating, debugging, and modifying Kubernetes and Kubernetes-native components (controllers, operators, CAPI, CRDs) in complex production environments.
• Strong development experience is required — you must be comfortable reading, writing, and shipping production code, not only debugging it.
• Proven experience owning high-severity customer escalations end to end, including code-level root cause and fix delivery.
• Experience backporting fixes across multiple supported release branches with strong regression discipline.
• Strong distributed-systems debugging skills across networking, storage, and control-plane behavior.
• Working knowledge of at least one major cloud platform: AWS, Azure, or Google Cloud Platform.
• Excellent written and verbal communication — able to hold technical authority in front of customers and executives.

Preferred Qualifications

• Go (Golang) development experience — building, debugging, and patching Go microservices and Kubernetes-native components.
• Certified Kubernetes Administrator (CKA); CKAD or CKS a plus.
• Experience with Cluster API (CAPI), controller-runtime, or writing/maintaining Kubernetes operators.
• Experience with edge, bare-metal, or virtualization platforms (VMware, KubeVirt, Hyper-V).
• Experience delivering CVE remediation and patch releases in a regulated, enterprise SaaS, or federal environment.
• Experience with MongoDB, Terraform, Ansible, or CI/CD pipelines (GitHub Actions).
• Experience using AI-assisted debugging or engineering workflows with strong validation and governance controls.