Job Overview
Monday-Friday, 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM. Final schedule TBD.
Key Responsibilities
- Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
- Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
- Validate system readiness and document results, issues, and follow-up actions.
Other Responsibilities
- Perform other related technical support duties and project activities as assigned.
Key drivers for the request
- Support ongoing rollout of upgraded CCTV camera systems.
- Assist with configuration, validation, and troubleshooting after physical installation by field technicians.
- Support multiple test center deployments each week, with deployment volume expected to increase.
- Provide real-time remote support to technicians and test center staff during implementation activities.
- Backfill capacity gaps and support additional infrastructure-related projects when deployment activity slows.
- Potential exists for extension and/or long-term opportunities based on business needs and performance.
Typical Day in the Role
- Monitor assigned implementation and support activities.
- Receive escalations from test center technicians and support teams.
- Remotely connect to test center environments to validate CCTV functionality and system readiness.
- Troubleshoot Windows, hardware, software, and network-related issues.
- Configure CCTV devices and supporting systems.
- Coordinate with NOC, VSS, field technicians, and test center personnel to resolve issues.
- Document findings, resolutions, and follow-up actions.
- Support additional technology projects during downtime between deployments.
Note
- Work Environment: Remote, highly collaborative, and project-driven.
- Interaction Level: Frequent interaction with internal support teams, test center personnel, and field technicians.
- Extension/Conversion: Possible based on project demand and performance.
Must Haves
Technical Skills
Soft Skills
Candidate Requirements
Technical Skills
- Windows 11 installation, configuration, and troubleshooting.
- Windows Server support and administration fundamentals.
- Hardware and software troubleshooting experience.
- Basic networking knowledge including: TCP/IP, DNS, DHCP, IP addressing.
- Remote technical support experience.
Soft Skills
- Strong customer service orientation.
- Excellent verbal and written communication.
- Strong problem-solving and troubleshooting methodology.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Attention to detail and follow-through.
Candidate Requirements
- 1–2 years of technical support experience
- Experience supporting Windows-based environments
- Experience troubleshooting computer hardware and software issues
- Customer-facing support experience
- Working knowledge of basic networking concepts and IP addressing
Preferred
- CCTV support experience.
- CompTIA A+ certification or equivalent.
- Associate degree or diploma in Information Technology, Computer Support, Networking, or related field.
Success Indicators
- Ability to independently troubleshoot technical issues.
- Strong customer service and communication skills.
- Ability to support multiple concurrent deployments.
- Consistent and accurate documentation of issues and resolutions.
About US Tech Solutions
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit.
Rate:
Not specified
Location:
United States
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Mid-Level