About the Role
We are seeking a Technical Specialist to support the permitting and regional office business processes of a public-sector transportation client, serving as the solution design lead. You will design, support and continuously improve the SharePoint and web-based solutions behind these tools. This includes turning business requirements into user stories, prototyping and building a virtual help agent and related workflows, testing and debugging deliverables, and training users. You will work in a lead capacity, consulting directly with business clients to re-engineer and streamline their processes.
Key Responsibilities
- Design and build custom SharePoint and web-based solutions for permitting and regional office tools
- Gather requirements from business clients and translate them into user stories for the development team
- Prototype, test and debug applications and processes, including a virtual help agent
- Prioritize and track work items to ensure timely, high-quality delivery
- Re-engineer business processes and identify quick wins for regional offices and fee-related legislative preparation
- Test deliverables and develop training materials and documentation for new processes and systems
- Lead and mentor junior technical staff, providing direction and oversight on design and development tasks
- Support and continuously improve live tools across stakeholders, developers and end users
Required Skills and Experience
- 8+ years of relevant experience as a Business Analyst or Solution Designer
- Proven expertise with custom SharePoint solutions, Power Platform workflows and enterprise content management
- Advanced skills in business process re-engineering and requirements translation
- Strong knowledge of SDLC and Agile methodology, quality assurance and system integration
- Ability to independently lead design, support and continuous improvement of mission-critical tools with minimal supervision
- Strong communication skills for working directly with business clients and leading junior staff
Preferred
- Demonstrated success balancing customer needs with organizational policies, constraints and project goals
- Experience providing technical guidance and mentorship to junior technical staff
- Knowledge of state transportation permitting processes and district office operations
- Knowledge of transportation life cycle business processes
Rate:
Not specified
Location:
Raleigh
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior