Technical Solutions Consultant
Posted 3 days ago by Atrium (EMEA)
£40 Per hour
Inside
Remote
London Area, United Kingdom
Summary: Atrium Global is looking for a Technical Solutions Consultant to provide expert-level support and consultancy to major advertisers within a high-performing technical services team. The role involves troubleshooting complex advertising technology challenges and delivering exceptional client experiences. Candidates should have significant experience in the AdTech or Digital Advertising industry, with a strong technical background. This position is primarily remote but may require onsite work based on project needs.
Key Responsibilities:
- Develop technical expertise in digital advertising products and provide best practice guidance to clients and internal teams.
- Troubleshoot and resolve client issues related to advertising tools, pixels, ad delivery, and catalogue integrations.
- Escalate product bugs and collaborate with internal engineering teams to ensure timely resolutions.
- Deliver a premium client experience by adhering to service level agreements (SLAs).
- Identify and implement opportunities to optimise and automate workflows and support processes.
- Manage a small number of complex technical support tickets weekly, prioritising quality and precision.
Key Skills:
- 5–7 years of experience, with at least 2+ years in the AdTech or Digital Advertising industry within a technical support or solutions role.
- Strong understanding of web technologies including HTML, CSS, JavaScript, HTTP.
- Experience with SQL and RESTful APIs.
- Proven ability to troubleshoot and communicate technical concepts clearly to non-technical audiences.
- Experience working with advertising technologies such as pixels, ad servers, and delivery systems.
- Excellent communication and client-facing skills.
- NICE TO HAVE: Experience working with major advertising tools or platforms, exposure to Google Tag Manager, data analysis experience, previous experience in a major technology or AdTech organisation, a second European language (helpful but not required).
Salary (Rate): £40.38 hourly
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Technical Solutions Consultant
Duration: 12 months
Location: UK – Remote (with potential onsite requirements based on project needs)
Working Hours: Monday to Friday, 9:00am – 6:00pm
Onsite Requirements: Primarily remote; however, onsite work may be required if the role involves exposure to sensitive data or prototype-related projects.
Engagement Type: Via PAYE
Hourly Rate: £40.38 per hour
Legal Right to Work: Candidates must have the legal right to work in the UK. Unfortunately, visa sponsorship is not available for this role.
Job Overview
Atrium Global is seeking a Technical Solutions Consultant to support one of our leading global technology clients. This is an excellent opportunity to work within a high-performing technical services team, providing expert-level support and consultancy to major advertisers. In this role, you will act as a trusted technical advisor, using your analytical and problem-solving skills to help resolve complex advertising technology challenges and deliver outstanding client experiences.
RESPONSIBILITIES
- Develop technical expertise in digital advertising products and provide best practice guidance to clients and internal teams.
- Troubleshoot and resolve client issues related to advertising tools, pixels, ad delivery, and catalogue integrations.
- Escalate product bugs and collaborate with internal engineering teams to ensure timely resolutions.
- Deliver a premium client experience by adhering to service level agreements (SLAs).
- Identify and implement opportunities to optimise and automate workflows and support processes.
- Manage a small number of complex technical support tickets weekly, prioritising quality and precision.
REQUIREMENTS
- 5–7 years of experience, with at least 2+ years in the AdTech or Digital Advertising industry within a technical support or solutions role.
- Strong understanding of web technologies including HTML, CSS, JavaScript, HTTP.
- Experience with SQL and RESTful APIs.
- Proven ability to troubleshoot and communicate technical concepts clearly to non-technical audiences.
- Experience working with advertising technologies such as pixels, ad servers, and delivery systems.
- Excellent communication and client-facing skills.
NICE TO HAVE
- Experience working with major advertising tools or platforms.
- Exposure to Google Tag Manager.
- Data analysis experience.
- Previous experience in a major technology or AdTech organisation.
- A second European language (helpful but not required).