Technical ServiceNow Product Manager

Technical ServiceNow Product Manager

Posted 1 day ago by 1756546344

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Negotiable
Outside
Remote
USA
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Agile Methodology Business Alignment Business Requirements Device Tracking Software JIRA Management Product Management Requirements Management ServiceNow Software as a Service (SaaS) Stakeholder Engagement Stakeholder Management Technology Solutions User Acceptance Testing (UAT)

Summary: The Technical Product Manager role focuses on supporting the Success Project by providing hands-on assistance in solutioning, requirements management, and execution tracking. This position complements existing Technical Product Managers by enabling faster product planning and delivery. The contract TPMs will also engage in hypercare stabilization and incident management. The role is primarily remote and requires collaboration with various stakeholders to ensure smooth execution and delivery of product management tasks.

Key Responsibilities:

  • Platform Solutioning & Support
    • Perform L1 and L2 solutioning on the ServiceNow platform.
    • Collaborate with architects and designers to refine requirements and validate feasibility.
  • Requirements & Story Management
    • Break down PRDs into detailed user stories.
    • Manage backlog, maintain story hygiene, and ensure stories are test-ready.
    • Track delivery status and follow up with engineers to ensure on-time execution.
  • Execution & Delivery Support
    • Drive UAT testing, validate outcomes, and close development tasks.
    • Provide structured reporting on progress, risks, and blockers.
  • Hypercare & Incident Management
    • Support post-go-live stabilization during the hypercare period.
    • Triage incidents, track resolution, and report on hypercare performance.
  • Collaboration with Core TPMs
    • Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
    • Ensure smooth handoffs and visibility across all levels of product management.

Key Skills:

  • Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
  • Experience translating business requirements / PRDs into detailed user stories.
  • Strong backlog management, story hygiene, and execution-tracking skills.
  • Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
  • Strong communication and reporting skills, with ability to simplify complex topics.
  • Exposure to hypercare, incident triage, and post-go-live support.
  • 4-7 years of TPM or equivalent experience in SaaS / enterprise platforms.
  • Experience with Customer Success, CSP, or related ServiceNow modules.
  • Ability to operate in fast-paced, cross-functional environments with global teams.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Hello,

Greetings,
Hope you are safe & healthy.
My name is Kundan Mishra. I am a Technical Recruiter with Altitude Technology Solutions (ATS) INC.
The purpose of this email is to serve as an invitation to discuss the opportunity below with our customer that I think you or your candidate would be a great fit for.

Position: Technical Product Manager

Location: Santa Clara (Remote)

Job Description

We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to
complement the work of existing TPMs enabling faster product planning, execution, and delivery. While the
existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide
hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.

Key Responsibilities

  • Platform Solutioning & Support

    • Perform L1 and L2 solutioning on the ServiceNow platform.

    • Collaborate with architects and designers to refine requirements and validate feasibility.

  • Requirements & Story Management

    • Break down PRDs into detailed user stories.
    • Manage backlog, maintain story hygiene, and ensure stories are test-ready.
    • Track delivery status and follow up with engineers to ensure on-time execution.
  • Execution & Delivery Support

    • Drive UAT testing, validate outcomes, and close development tasks.

    • Provide structured reporting on progress, risks, and blockers.

  • Hypercare & Incident Management
    • Support post-go-live stabilization during the hypercare period.
    • Triage incidents, track resolution, and report on hypercare performance.
  • Collaboration with Core TPMs
    • Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
    • Ensure smooth handoffs and visibility across all levels of product management.

Required Skills & Experience

  • Hands-on knowledge of the ServiceNow platform with ability to solution requirements.

  • Experience translating business requirements / PRDs into detailed user stories.

  • Strong backlog management, story hygiene, and execution-tracking skills.

  • Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).

  • Strong communication and reporting skills, with ability to simplify complex topics.

  • Exposure to hypercare, incident triage, and post-go-live support.

Preferred Qualifications

  • 4 7 years of TPM or equivalent experience in SaaS / enterprise platforms.

  • Experience with Customer Success, CSP, or related ServiceNow modules.

  • Ability to operate in fast-paced, cross-functional environments with global teams

Thanks & Regards

Kundan Mishra
Sr. Technical Recruiter

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