Technical Security Consultant (Contract - Remote)

Role Summary

Act as the product subject matter expert and technical lead for seamless product integration, providing hands-on configuration, troubleshooting, and optimization guidance to accelerate the onboarding and maximize the adoption of security products.

Job Responsibilities

• Lead technical product deployment and engage with customers on the configuration, customization, and integration of product entitlements to ensure the solution aligns with their business requirements.
• Provide hands-on technical assistance with configuration activities and troubleshooting, serving as an extended member of the customer's technical team.
• Collaborate with Customer Success Managers (CSMs), Security Advisors (SAs), and the customer to develop onboarding plans that clearly outline tasks, timelines, resources, and change controls.
• Deliver product-focused and operational training, share best practices from across the customer base, and provide ongoing optimization support (including API capabilities, automation recommendations, and custom report creation).

Qualifications

• United States citizen that will work from the United States.4 years of customer-facing experience in technical consulting, system integration, or deploying enterprise cybersecurity solutions.1 year of hands-on experience with security platforms, API integrations, scripting/automation, and cloud infrastructure.
• Holds at least one professional-level cloud certification Ability to travel up to 30% of the time as needed.
• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

Characteristics

• Strong problem-solving skills with the ability to troubleshoot complex technical issues and provide hands-on configuration support.
• Excellent communication skills, capable of delivering technical training and translating complex technical requirements into actionable implementation steps.
• Collaborative team player who works effectively with CSMs, SAs, and customer stakeholders to drive project success.
• Proactive approach to continuous improvement, helping customers optimize their security posture and operational processes.