Technical Project Manager

Core Responsibilities

Delivery & Project Management

Consulting & Technical Delivery

Documentation & Knowledge Sharing

Delivery & Project Management

• Manage end-to-end delivery of platform implementation and configuration engagements for assigned client
• Own project governance, milestone tracking, risk/issue management, and documentation (project plans, RAID logs, status reports, handover packs)
• Act as primary delivery point of contact for assigned client accounts
• Coordinate cross-functional delivery teams and manage cross-workstream dependencies
• Facilitate client-facing governance meetings, sprint reviews, and steering committees
• Proactively identify and escalate risks/blockers to leadership

Consulting & Technical Delivery

• Serve as product specialist/SME, advising clients on configuration, features, and best practices
• Translate client requirements into delivery plans and configuration briefs for technical teams
• Partner with Solutions Architects to resolve complex technical/business issues
• Configure and customize the platform to meet client-specific requirements
• Drive client adoption and successful implementation outcomes

Documentation & Knowledge Sharing

• Prepare client and internal reporting/presentations
• Maintain knowledge base articles, best practices, and reusable delivery assets

Qualifications

• 10+ years in technical/business consulting, delivery management, or enterprise software implementation
• Proven client-facing delivery track record (governance, steering committees, escalation management)
• Familiarity with project management methodologies (Agile/Scrum/Waterfall)
• Strong requirements-translation and configuration skills; UX/UI familiarity a plus
• Excellent stakeholder communication able to run both delivery governance and hands-on solution conversations
• Working hours aligned to US Eastern Time (EST/EDT), Monday to Friday
• PMP/ITIL or equivalent certification a plus