Technical Project Manager Contact Center - Only or (W2 or 1099)
Posted 1 week ago by 1763452569
Negotiable
Outside
Remote
USA
Summary: We are looking for a Technical Project Manager with extensive experience in Contact Center technologies and AI-driven customer experience solutions. The role involves leading complex projects, managing cross-functional teams, and engaging with senior leadership. The ideal candidate will possess strong technical skills and the ability to simplify complex concepts for executive presentations. This position is remote and classified as outside IR35.
Key Responsibilities:
- Lead complex Contact Center programs with strong technical and delivery ownership.
- Present confidently to senior and executive leadership.
- Manage matrixed technical and business teams across multiple workstreams.
- Simplify complex technical concepts into clear, executive-level presentations.
- Drive implementation of AI-powered Contact Center solutions including Google CCAI and Dialogflow.
- Manage project timelines, dependencies, risks, and deliverables.
Key Skills:
- Google CCAI / Dialogflow
- Contact Center technologies (Genesys, Avaya, Cisco, NICE, CCaaS platforms, etc.)
- PMP or Scrum experience
- Expertise in AI-driven Contact Center solutions
- Strong communication and stakeholder management
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Description
We are seeking an experienced Technical Project Manager with strong expertise in Contact Center technologies and AI-driven customer experience solutions. The ideal candidate will lead complex initiatives, manage cross-functional teams, and work directly with senior leadership.
Responsibilities:
Lead complex Contact Center programs with strong technical and delivery ownership.
Present confidently to senior and executive leadership.
Manage matrixed technical and business teams across multiple workstreams.
Simplify complex technical concepts into clear, executive-level presentations.
Drive implementation of AI-powered Contact Center solutions including Google CCAI and Dialogflow.
Manage project timelines, dependencies, risks, and deliverables.
Must Have Skills:
Google CCAI / Dialogflow
Contact Center technologies (Genesys, Avaya, Cisco, NICE, CCaaS platforms, etc.)
PMP or Scrum experience
Expertise in AI-driven Contact Center solutions
Strong communication and stakeholder management
Experience Required:
10+ years of Project or Program Management
5+ years in Contact Center or Customer Experience programs
Strong delivery ownership with minimal supervision
Certifications:
PMP or Agile/Scrum preferred (not mandatory)