Technical Project Coordinator I

Summary: The Technical Project Coordinator I role is a remote position focused on providing project coordination services for field service activities related to client business installations and upgrades. The coordinator will act as the primary liaison among various stakeholders, ensuring that installations meet technical requirements and project milestones. The position requires flexibility and the ability to adapt to changing circumstances while managing day-of-service activities effectively. Experience with specific tools is advantageous but not mandatory.

Key Responsibilities:

• The Supplier shall provide Day of Job (DOJ) Project Coordinator services to support the successful execution of field service activities associated with client Business installations, upgrades, professional services engagements, and remediation activities.
• The DOJ Project Coordinator shall serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event.
• The Supplier shall be responsible for actively managing and coordinating day-of-service activities to ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.
• The Supplier shall be responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order.
• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated client''s systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by client''s Business.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and client''s Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Key Skills:

• 2-4 years of experience in Project Coordination is ideal.
• Must be flexible and able to easily adapt.
• Experience with tools like Meraki, Zabix and Officetrak would be a plus.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other