Technical Program Product Manager

RESPONSIBILITIES

Kforce has an enterprise client seeking a Quality Technical Program Manager in North Reading, MA.

Summary

This person will build the quality system that lets us certify to ISO 9001, bring new robot programs into production on time, and learn from every unit in the field.

They will own the quality management system, the quality gates for new programs, field quality, and the company-wide quality data.

The measure of success: certification achieved, no gate skipped under schedule pressure, and the top field failure causes fixed in production.

What you will do

• Lead the ISO 9001 program end to end: gap assessment, roadmap, documentation, training, internal audits, management review and the certification audit
• Stand up and run the system processes: document control, corrective and preventive action, internal audit, change control and supplier control; Give each an owner and a measure
• Run the quality gates for new product introduction from prototype through engineering, design and production validation builds, and hold programs to them
• Coordinate line validation across teams: installation, operational and performance qualification and run-at-rate builds, with clear exit criteria
• Own field quality: returns, failure analysis, warranty cost and customer escalations, with fixes driven back into design, suppliers and production
• Build the company quality dashboard: first pass yield, defective parts per million, escape rate, field failure rate, cost of poor quality and audit status; Run the weekly and monthly quality reviews
• Manage quality projects across Design, Manufacturing, Supply Chain and Operations: scope, schedule, risks, dependencies and decisions
• Capture lessons learned at every gate and build them into the next program

REQUIREMENTS

• Bachelor's degree in Engineering or a related technical field, or equivalent experience
• ISO 9001 Lead Auditor, Certified Manager of Quality and Organizational Excellence, Project Management Professional or Six Sigma Black Belt; Setting up a quality system in a new factory or start-up; Manufacturing execution or quality software
• 7+ years in quality, program management or operations in hardware manufacturing, including three or more years leading cross-functional programs
• Direct experience implementing or certifying a quality management system to ISO 9001, IATF 16949, AS9100 or ISO 13485
• Strong grounding in advanced product quality planning, failure mode and effects analysis, corrective action, root cause methods and audit practice
• Skill with data: database queries, spreadsheets and business intelligence tools, and the ability to tell a clear story with them