Technical Product Owner ( with Twilio Insights / IVR Reporting experience )-
Posted 1 day ago by 1761726727
Negotiable
Outside
Remote
USA
Summary: The Technical Product Owner role focuses on leveraging extensive experience in product ownership, particularly in technical environments. The position requires expertise in SQL and contact center reporting, along with strong interpersonal skills to manage stakeholder expectations. Familiarity with Twilio Insights and healthcare compliance is preferred. This is a contract position based in a remote setting.
Key Responsibilities:
- Act as a seasoned Product Owner with over 10 years of experience in technical product ownership.
- Utilize SQL skills to address complex database needs.
- Oversee end-to-end reporting for Contact Centers.
- Engage with stakeholders effectively to manage demands.
- Translate complex business requirements into User Stories with clear acceptance criteria.
Key Skills:
- 10+ years of experience as a Technical Product Owner.
- Hands-on SQL skills for database management.
- Knowledge of end-to-end Contact Center reporting.
- Strong interpersonal skills for stakeholder management.
- Ability to articulate complex business needs into User Stories.
- Familiarity with Twilio Insights.
- Understanding of healthcare compliance for reporting.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Title - Technical Product Owner ( with Twilio Insights / IVR Reporting experience )
Location-Remote
Duration Contract
Job Summary:
Skills needed
- Seasoned Product Owner with 10+ years of experience as Technical Product Owner
- Must have skills
o DB knowledge with hands on SQL skills to handle complex needs
o Familiar with end-to-end Contact Center reporting
o Interpersonal skills with the ability to handle demanding stakeholders
o Ability to convert complex business needs into User Stories with clearly articulated acceptance criteria
- Preferred skills
o Familiar with Twilio Insights
o Familiar with healthcare compliance needs for reporting