Technical Product Owner
Posted 3 days ago by 1751526745
Negotiable
Outside
Remote
USA
Summary: The Technical Product Owner (TPO) at Aspire Systems is responsible for overseeing and continuously improving production environments, acting as a liaison between product teams, engineering, support, and business stakeholders. This role involves managing production support processes, prioritizing operational issues, and driving root cause analysis to influence product roadmap decisions. The TPO will also focus on incident management, stakeholder communication, and process improvement to ensure system reliability and performance. The position requires extensive experience and strong problem-solving skills in a remote working environment.
Key Responsibilities:
- Act as the primary owner of product-related production incidents.
- Monitor system health, uptime, and performance; proactively identify and escalate risks.
- Work closely with DevOps, QA, and Engineering teams to resolve critical issues and reduce downtime.
- Maintain and track SLAs and SLOs for production support.
- Triage and prioritize incoming production issues based on impact and urgency.
- Lead and coordinate incident response, including impact analysis, communication, and resolution.
- Facilitate root cause analysis (RCA) and follow up on action items to prevent recurrence.
- Maintain a prioritized backlog of technical and support-related user stories and defects.
- Translate production support issues into clear product requirements or technical tasks.
- Balance short-term fixes with long-term solutions by aligning production feedback with roadmap planning.
- Provide regular updates to stakeholders on system status, incident trends, and resolution timelines.
- Communicate clearly with internal and external teams about outages, workarounds, and progress.
- Define and improve support workflows, runbooks, and incident response playbooks.
- Collaborate with engineering to automate monitoring, alerting, and recovery processes.
- Advocate for technical debt resolution and platform reliability improvements.
- Strong problem-solving, prioritization, and decision-making abilities.
- Excellent communication and coordination skills.
- Comfortable managing high-pressure situations and critical incidents.
Key Skills:
- 10+ years of experience in a relevant field.
- Experience in ITIL or site reliability engineering (SRE) practices.
- Certification in Agile Product Ownership (CSPO, PSPO).
- Previous experience in managing live applications or critical systems in production.
- Strong problem-solving, prioritization, and decision-making abilities.
- Excellent communication and coordination skills.
- Ability to manage high-pressure situations and critical incidents.
Salary (Rate): £52.00 hourly
City: Chicago
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
About Aspire:
Aspire Systems is a $170 million global technology services firm serving as a trusted technology partner for our customers. We work with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in our specific areas of expertise. It is a responsible and diverse organization of over 4,600 people across globe.
Our core philosophy of "Attention. Always." communicates our belief in lavishing care and attention on our customers and employees.
Job Title: Technical Product Owner
Job Type: W2 or C2H or C2C
Location: Chicago, IL
Working Model: Remote
Year s of experience: 10+
Salary: $60/Hr. to $65/Hr.
Job Description:
Technical Product Owner (TPO) to lead the oversight and continuous improvement of our production environments.
In this role, you will be the key liaison between product teams, engineering, support, and business stakeholders, ensuring that systems run smoothly and that incidents are handled promptly and effectively.
You will manage production support processes, prioritize operational issues, drive root cause analysis (RCA), and influence product roadmap decisions based on real-time operational feedback.
Key Responsibilities:
Production Support Oversight:
Act as the primary owner of product-related production incidents.
Monitor system health, uptime, and performance; proactively identify and escalate risks.
Work closely with DevOps, QA, and Engineering teams to resolve critical issues and reduce downtime.
Maintain and track SLAs and SLOs for production support.
Incident Management:
Triage and prioritize incoming production issues based on impact and urgency.
Lead and coordinate incident response, including impact analysis, communication, and resolution.
Facilitate root cause analysis (RCA) and follow up on action items to prevent recurrence.
Backlog & Prioritization:
Maintain a prioritized backlog of technical and support-related user stories and defects.
Translate production support issues into clear product requirements or technical tasks.
Balance short-term fixes with long-term solutions by aligning production feedback with roadmap planning.
Stakeholder Communication:
Provide regular updates to stakeholders on system status, incident trends, and resolution timelines.
Communicate clearly with internal and external teams about outages, workarounds, and progress.
Process Improvement:
Define and improve support workflows, runbooks, and incident response playbooks.
Collaborate with engineering to automate monitoring, alerting, and recovery processes.
Advocate for technical debt resolution and platform reliability improvements.
Soft Skills:
Strong problem-solving, prioritization, and decision-making abilities.
Excellent communication and coordination skills.
Comfortable managing high-pressure situations and critical incidents.
Preferred :
Experience in ITIL or site reliability engineering (SRE) practices.
Certification in Agile Product Ownership (CSPO, PSPO).
Previous experience in managing live applications or critical systems in production.
Our commitment to diversity and inclusion:
At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce belongs to different regions, cultures, economic backgrounds, race, gender, ethnicity, education, personality, and religion