Technical Consultant
Posted 1 day ago by 1751355338
Negotiable
Outside
Remote
USA
Summary: The Technical Consultant role at TECHNOGEN, Inc. involves providing support for ACI MTS and UPF products, including troubleshooting and issue resolution. The position requires collaboration with internal teams to enhance system stability and documentation of knowledge for team efficiency. This is a long-term contract position based in Atlanta, GA, with remote work options available. Candidates should have a background in computer science or IT, along with relevant experience in ACI frameworks and configurations.
Key Responsibilities:
- Provide support for ACI MTS and UPF products, including troubleshooting, issue resolution, and escalation to higher-level support teams as needed.
- Leverage knowledge of ACI frameworks, including APSF, UPF, and IPF.
- Apply hands-on experience with MCAS and ICEXS configurations.
- Migrate entitlements, locations, queues, and payment sources from MTS to the Control Center (CC) as needed.
- Utilize strong knowledge of the Control Center (CC) web UI to troubleshoot and resolve issues.
- Leverage proficiency in UPF databases, Platform Manager, and Configuration Builder.
- Collaborate with internal teams, including development, QA, and operations, to resolve issues and improve overall system stability.
- Document knowledge and resolution of issues in a knowledge management system to improve overall team knowledge and efficiency.
Key Skills:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 2+ years of experience with ACI MTS & UPF.
- Strong knowledge of ACT MTS & UPF products and their configurations.
- Strong knowledge of ACI frameworks, including APSF, UPF, and IPF.
- Hands-on experience with MCAS and ICEXS configurations.
- Experience in migrating entitlements, locations, queues, and payment sources from MTS to the Control Center (CC).
- Strong knowledge of the Control Center (CC) web UI.
- Proficiency in UPF databases, Platform Manager, and Configuration Builder.
- Experience working with ISO20022.
- Experience working with any of the following payment rails: FedWire, SWIFT and CHIPS.
- Knowledge of banking and financial services industry standards and regulations.
- Strong analytical and problem-solving skills, with an attention to detail and the ability to troubleshoot complex issues.
- Experience in incident investigation and issue resolution.
- Familiarity with vendor management and coordination.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and stakeholders.
- Travel requirements: up to 20% of the time, depending on client needs and project requirements.
Salary (Rate): undetermined
City: Atlanta
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Location: Atlanta, GA (Remote)
Once You Are Here, You Will
Provide support for ACI MTS and UPF products, including troubleshooting, issue resolution, and escalation to higher-level support teams as needed.
Leverage knowledge of ACI frameworks, including APSF, UPF, and IPF.
Apply hands-on experience with MCAS and ICEXS configurations.
Migrate entitlements, locations, queues, and payment sources from MTS to the Control Center (CC) as needed.
Utilize strong knowledge of the Control Center (CC) web UI to troubleshoot and resolve issues.
Leverage proficiency in UPF databases, Platform Manager, and Configuration Builder.
Collaborate with internal teams, including development, QA, and operations, to resolve issues and improve overall system stability.
Document knowledge and resolution of issues in a knowledge management system to improve overall team knowledge and efficiency.
Requirements
Bachelor's degree in computer science, Information Technology, or a related field.
2+ years of experience with ACI MTS & UPF.
Product and domain skills:
Strong knowledge of ACT MTS & UPF products and their configurations.
Strong knowledge of ACI frameworks, including APSF, UPF, and IPF.
Hands-on experience with MCAS and ICEXS configurations.
Experience in migrating entitlements, locations, queues, and payment sources from MTS to the Control Center (CC).
Strong knowledge of the Control Center (CC) web UI.
Proficiency in UPF databases, Platform Manager, and Configuration Builder.
Experience working with ISO20022.
Experience working with any of the following payment rails: FedWire, SWIFT and CHIPS.
Knowledge of banking and financial services industry standards and regulations.
General aptitude skills:
Strong analytical and problem-solving skills, with an attention to detail and the ability to troubleshoot complex issues.
Experience in incident investigation and issue resolution.
Familiarity with vendor management and coordination.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and stakeholders.
Travel requirements: up to 20% of the time, depending on client needs and project requirements